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Customer Service Representative - Beaverton, OR

Kelly Services

Beaverton, OR
Job Code:
  • Customer Service
Kelly Services
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Job Details

Job Title Customer Service Representative - Beaverton, OR

Jobid US5011PS_24846240

Location: Beaverton, OR, 97005, USA

Description **Job Description**

Since 1946, Kelly Services has been providing outstanding employment opportunities to the most talented individuals in the marketplace. Today, we are proud to offer a temporary opportunity to work as a Customer Service Representative for a mobility device company in Beaverton, Oregon.

Approx. 24-29 hours a week

Pay rate $14-16 an hour!

Statement of the Position: Coordinates with the Branch Manager, Rehabilitation Technology Supplier (RTS), Office Administrator (OA), Technician and other office support personnel to ensure all operational procedures are completed in accordance with company policy and within expected time frames. Provides office support and maintains ongoing liaison with referral sources and patients.

Minimum Job Requirements: High School Diploma or G.E.D.

Duties and Responsibilities:

1. Answers phone calls and manages phone requests and inquiries in a helpful and professional manner. Takes the initiative to bring inquiries to a conclusion where at all possible, thereby avoiding return phone calls from the Branch Manager or RTSs. Communicates with patients, parents, therapists and nurses to provide follow-up on pending orders as directed by the Office Administrator (OA).

2. Coordinates with Branch Manager, RTS, Office Administrator and Technician to set patient/referral source evaluation, delivery and repair appointments.

3. Assists in completion of work orders which may involve but is not limited to verification that all necessary patient information is documented, calculation and extension of equipment price, and preparation of quotes. Accepts delivery of goods when necessary.

4. Provides and/or obtains the necessary documentation for purchase order to include verification of insurance, letter of medical necessity, assembly of funding package, preparation and execution of assignment of benefits and receipt of any other documentation required by each payer source.

5. Performs data entry of all pertinent information, including scanning documentation received. Files documents and folders.

6. Assists with physical inventory at the direction of the Branch Manager and OA.

7. Provides clerical support for preparation of inventory documentation.

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8. Responsible for continuing education related to job duties, i.e. remaining informed about and familiar with NSM-s current and/or new policies and procedures, checking WNSM for new information on an ongoing basis, completing Learning Links and attending courses or seminars as assigned by the Branch Manager or OA.

9. Completes follow up phone calls efficiently and professionally.

10. Performs any directly-related job duties as assigned by the Branch Manager or OA. Carries out all position expectations in a professional manner.

11. Must maintain regular and predictable attendance.

Kelly Services is a Fortune 500® company headquartered in Troy, Michigan. We provide employment to more than 750,000 employees annually, with skills including office services, accounting, engineering, information technology, law, science, marketing, light industrial, education, and health care. Kelly Services is an equal opportunity employer.

**Why Kelly** **®** **?**

At KellyServices ® , we work with the best. Our clients include 95 of the Fortune100 ™ companies, and more than 70,000 hiring managers rely on Kelly annually to accessthe best talent to drive their business forward. If you only make one career connection today, connectwith Kelly.

**AboutKelly Services** **®**

As a workforce advocate for over 70 years, we are proud to directly employ nearly 500,000 peoplearound the world and have a role in connecting thousands more with work through our global network oftalent suppliers and partners. Revenue in 2017 was $5.4 billion. Visit and connect with us on Facebook, LinkedIn and Twitter .

Kelly Services is an equal opportunity employer including, but not limited to, Minorities, Females,Individuals with Disabilities, Protected Veterans, Sexual Orientation, Gender Identity and iscommitted to employing a diverse workforce. Equal Employment Opportunityis The Law.

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