27 days old

Customer Service Representative

Kelly Services
Billerica, MA 01822
**Title: Customer Service Representative**

**Location: Billerica, MA**

**Shift: Mon-Fri 8am-5pm**

**Pay Range: $22-25/hour**

**Duration: Long-Term**

Our client who is a leading integrated solutions provider in semiconductor and electronics industries in Billerica, MA is looking to hire an experienced Customer Service Representative to join their growing team!


Retrieves customer purchase orders from email, mail groups and customers online website/portal

Validates orders against quotation, MRP system and terms & conditions

Requests revised purchase orders when required from customers; follows up with customer if inquiry goes unanswered

Conducts timely and accurate processing of sales orders from end customers, regional offices and distributors including, but not limited to, order entry, expediting/tool down, price confirmation and order confirmation/acknowledgement

Applies proper product, market or regional codes to order entries

Manages the order cycle by coordinating with various departments order status, shipping dates, prices, product availability, back orders and quotes.

Works with designated specialist regarding trade and export compliance.

Submits and follows-up on pricing requests (i.e. MRP items with no sell price)

Issues RMAs (Return Material Authorizations) and credits for both domestic and international customers. Follows up with internal stakeholders and customer regarding RMA transactions.

Prepares & submits invoices to secure payments from customers

Provide the highest level of customer service pertaining to customer inquiries regarding order status, invoicing, shipping, licensing issues, lead times, etc.

Downloads and codes freight invoices to enable payment release

May be called upon to provide occasional support for shipping, logistics and finance (e.g. packing list, bill of lading, commercial invoice, etc.)


High School Diploma or GED required;

Bachelors degree in a business-related field strongly preferred.

5+ Years of related experience supporting either sales administration, inside sales, order administration, sales operations, customer service, or finance/accounting.

Proficiency with using MS Office, including: Outlook, Word, Excel, PowerPoint, and MS Teams.

Experience using SharePoint and MRP/ERP Systems, (Made2Manage MRP system preferred).

Excellent verbal, written, and collaborative communication skills.

Strong organizational skills and attention to detail required.

If you are interested, please call us at 1-917-524-8580 or email us your resume to .

**Why Kelly** **** **?**

As a worker today, its up to you to take charge of your career and look for opportunities to learn, grow, and achieve your potential. Helping you find whats next is what were all about. We know whats going on in the evolving world of workjust ask the 440,000 people we employ each year. Connecting with us means getting the support, guidance, and opportunities needed to take your career where you may have never imagined.

**About Kelly** ****

At Kelly, were always thinking about whats next and advising job seekers on new ways of working to reach their full potential. In fact, were a leading advocate for temporary/nontraditional workstyles, because we believe they allow flexibility and tremendous growth opportunities that enable a better way to work and live (plus, did we mention we provide a ton of benefits ?). Connecting great people with great companies is what we do best, and our employment opportunities span a wide variety of workstyles, skill levels, and industries around the world.

Kelly is an equal opportunity employer committed to employing a diverse workforce and providing accommodations for people with disabilities in all parts of the hiring process as required under its Employment Accommodation Policy. Kelly will work with applicants to meet accommodation needs that are made known to Kelly in advance.
Posted: 2021-04-19 Expires: 2021-05-20

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Customer Service Representative

Kelly Services
Billerica, MA 01822

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