1+ months

Customer Service Representative

Kelly Services
Billings, MT 59101
Direct Hire opportunity!

Kelly Services is hiring a Customer Service Representative for our premier client in the Mining Industry. This is a direct hire opportunity, so you will be an employee of our client on day one with these benefits available:




-401K with up to 4% company match

-2 weeks of PTO

-Life insurance


Schedule: 8AM - 5PM M - F

Pay Range: $19 - $20 depending on experience

This Customer Service Rep will be responsible for customer service contacts with international and domestic companies to ensure delivery of excellent customer service. The position exists to assist our customers with prompt and accurate support and information that they need in order to purchase from our company. This position is responsible for driving increased sales by developing strong relationships with global customers through conducting outbound communications (phone calls, e-mail, etc.). The position will work closely with Production, Supply Chain, and Field Sales to develop effective communication tools highlighting the value of product offering. When required, Inside Sales will provide after-hour coverage of customer service calls to ensure excellence in service levels.

Job Duties:

1. Safety conduct all activities in a safe manner, utilizing PPE and adhering to company policy and alerting others regarding potential concerns. Safety is # 1.

2. Conduct outbound communications with global customers offering and educating customers on product value and functionality.

3. Provides support to customers and representatives via telephone, fax, or e-mail on a daily basis.

4. Provide customer and billing reports as needed for accounting and management.

5. Assume responsibility for establishing and maintaining effective, professional business relationships with customers.

6. Communicate with Field Sales, Production, and Supply Chain departments to enhance our effectiveness of achieving sales goals

7. Processes customer orders through the order entry system verifying pricing, quantities, part numbers, and routing.

8. Assists customers with product information including part numbers, pricing, and availability.

9. Assists customers with emergency orders as well as orders and/or issues relating to special customer requirements.

10. Takes personal responsibility to resolve customer complaints regarding deliveries, pricing, credits, and warranty issues.

11. Follows through quickly and completely to ensure the external or internal customer is satisfied.

12. Create and/or update accurate records of customer communication and transactions.

13. Document and provide customer activity reports to management related to increased sales, customer issues, opportunities for growth, and customer needs

14. Run appropriate sales reports and analyze information to drive sales and profitability

Required Qualifications:

+ 2-year Associate Degree or Commensurate Experience preferred

+ 2-5 years professional customer service and inside sales experience

+ Communicate effectively, both orally and in writing, with customers, co-workers, and various business contacts in a courteous and professional manner including the use of effective conflict resolution.

+ Ability to maintain accurate and detailed records

+ Operate office equipment including, but not limited to, computer, copy machine, fax machine, and multi- line telephone.

+ Have intermediate/advanced computer skills in MS Office Suite (*MS Word, Excel, Access, Outlook, PowerPoint), and Internet

Preferred Qualifications:

+ Bilingual in Spanish and English strongly desired.

+ Experience in shipping logistics and requirements for exporting goods.

+ The ideal candidate will have experience in the mining and/or industrial sector.

+ Selling into the International market is preferred, but not essential.

+ Work independently and be a team player within the department and the organization.

+ Exhibit exceptional organizational skills and be a problem solver.

+ Work completely and accurately under time constraints and deadlines.

+ Work in a fast pace environment and prioritize multiple work assignments.

If interested, apply today!



**Why Kelly** **** **?**

Youre looking to keep your career moving onward and upward, and were here to help you do just that. Our financial staffing experts will connect you with premier companies for opportunities where you can learn, grow, and thrive. Jobs that fit your skills and experience, and most importantly, fit right on your path of where you want to go in in your career. It all adds up.

**About Kelly** ****

At Kelly, were always thinking about whats next and advising job seekers on new ways of working to reach their full potential. In fact, were a leading advocate for temporary/nontraditional workstyles, because we believe they allow flexibility and tremendous growth opportunities that enable a better way to work and live (plus, did we mention we provide a ton of benefits ?). Connecting great people with great companies is what we do best, and our employment opportunities span a wide variety of workstyles, skill levels, and industries around the world.

Kelly is an equal opportunity employer committed to employing a diverse workforce and providing accommodations for people with disabilities in all parts of the hiring process as required under its Employment Accommodation Policy. Kelly will work with applicants to meet accommodation needs that are made known to Kelly in advance.
Posted: 2022-07-08 Expires: 2022-09-08

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Customer Service Representative

Kelly Services
Billings, MT 59101

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