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Customer Service Representative - Bloomington, MN

Kelly Services

Minneapolis, MN
Job Code:
  • Customer Service
Kelly Services
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Job Details

Job Title Customer Service Representative - Bloomington, MN

Jobid US24R3RR_BH1331262

Location: Minneapolis, MN, 55405, USA

Description Kelly Services is currently seeking **Benefits Customer Service Representatives** for a global multinational risk management, insurance brokerage and advisory company located in **Minneapolis, MN.**

A Benefits Customer Services Representatives will provide customer service support for client pension and/or health and welfare plans using web-based systems for tracking, information gathering and troubleshooting issues.

**Job Title** : Benefits Customer Service Representatives
**Number of Positions** : Multiple available, multiple training classes
**Work Location** : Minneapolis, MN 554737 (near Bloomington)
**Duration** : 4 months
**Scheduled** : 7:00 am-6:00 pm, rotating schedule roughly every two weeks (Must be flexible)
**Hours per week** : 30-40 hours per week, Monday through Friday work week, with some potential for overtime
**Pay Rate** : $16.00 per hour ($16.50 if bilingual Spanish & English)
**Type** : Contract, possible contract to hire for the right candidates

**Responsibilities, but are not limited to** :

+ Provide a high level of customer service support when handling customer’s questions/complaints in respect to defined benefit pension and/or health and welfare plans
+ Quickly build rapport and respond to customers in a compassionate manner by identifying and exceeding expectations (responding in a respectful, accurate, timely manner, consistently meeting commitments)
+ Demonstrate flexibility to customize customer service approach to meet all types of member communication styles and personalities
+ Handle confidential information with sensitivity and discretion in accordance with HIPAA and Data Privacy laws and company data security requirements
+ Proficiently translate health and welfare and pension terms, complex plan information and processes into simple explanations and instructions that customers can understand and act upon.
+ Read and understand client’s plan documents, amendments or online knowledgebase tools, etc. Collect relevant information, determine immediate requests/questions and also anticipate the future needs of the member
+ Maintain diplomacy and tact while dealing with upset or escalated callers
+ Demonstrate knowledge, understanding and compliance with company and client procedures and guidelines providing appropriate and accurate information
+ Maintain and document complete and accurate call and case notes
+ Respond professionally to customer inquiries/complaints received via phone, email or other communication channels
**Qualifications** :

+ High school diploma or GED required, Bachelor’s degree preferred
+ Excellent ability to communicate effectively using the English language in a customer service setting, including verbal and written communication skills
+ Ability to quickly assess current state issues and formulate a response/resolution using analytical and problem solving skills
+ Strong computer skills with the ability to navigate multiple software applications
+ Minimum 1-2 years’ experience in a customer service setting
+ Proficiency in the use of Microsoft Office programs (specifically Outlook, Excel and Word)
+ Ability to type 35-40 WPM

**If interested in the position, please send a follow up email (with your resume) to** **** **for further consideration.**

**Thank you and we look forward to working with you!**

**Why Kelly** **®** **?**

With Kelly, accounting and finance professionals like you will have access to some of the world’smost respected companies—providing you with challenging, high-visibility projects that can transformyour career. We work with 95 of the Fortune 100™ companies, and more than 3,000 finance and accountinghiring managers rely on us each year to access the best temporary and full-time talent: people likeyou.

Let us help advance your career today.

**AboutKelly Services** **®**

As a workforce advocate for over 70 years, we are proud to directly employ nearly 500,000 peoplearound the world and have a role in connecting thousands more with work through our global network oftalent suppliers and partners. Revenue in 2017 was $5.4 billion. Visit and connect with us on Facebook, LinkedIn and Twitter .

Kelly Services is an equal opportunity employer including, but not limited to, Minorities, Females,Individuals with Disabilities, Protected Veterans, Sexual Orientation, Gender Identity and iscommitted to employing a diverse workforce. Equal Employment Opportunityis The Law.

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