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Customer Service Representative

Kelly Services


Location:
Bothell, WA
Date:
04/25/2018
2018-04-252018-05-24
Job Code:
US622WRS_21270778
Categories:
  • Customer Service
Kelly Services
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Job Details

Job Title Customer Service Representative

Jobid US622WRS_21270778

Location: Bothell, WA, 98021, USA

Description **Job Description**

Kelly Services is looking for a customer service representative to join the team at leading manufacturer in Bothell, WA.

Job Description:

Reporting to the Manager of Customer Service, this position is responsible for effective handling of requests and inquiries from customers and sales force pertaining to customer orders, quotation and entry, claims, stock availability, shipping specifications and product information to ensure customer satisfaction. May handle more complex issues requiring additional research and follow up. This position ensures the timely processing of customer orders through various forms of communication in an effort to exceed customer expectations.

Job Responsibilities:

1. Responsible for the handling of customer orders, returns, requests, suggestions, complaints and credit support processing.

2. Processes invoices, enters orders and confirms orders via fax, email or phone.

3. Responsible for ensuring accurate daily shipment processing, product scheduling and shipment confirmations.

4. Responsible for investigating and responding to complex customer service issues concerning stock availability, order expediting, pricing, special items, as well as preferred carriers, special packaging and shipping criteria.

5. Establishes and maintains cordial customer relations through telephone contact.

6. Interacts with various departments such as Supply Chain Planning, Quality Assurance, Distribution, Marketing, Logistics, etc., to ensure customer requirements are met.

7. Issues, monitors and researches service level reports (i.e. turn-around time and fill rates).

8. Maintains pricing agreements for the designated business unit.

9. Responsible for effective handling of special projects i.e. new account set-up, maintenance, marketing programs, special processes (short term) and new product lines.

10. May oversee and analyze service levels and lead times to ensure all requirements are met.

11. Enhance customer relations through account visits and trade show participation.

12. Responsible for training and mentoring other employees.

Skills & Abilities:

· PC literate, with a knowledge of Excel and Word.

· A proven ability to maintain cordial customer relations.

· Professional oral/written communication and outstanding organizational skills.

· Ability to perform various functions within the department.

Education & Experience:

· High school degree required; Bachelor's degree preferred.

· Minimum of 2 years of customer service experience.

**Why Kelly** **®** **?**

At KellyServices ® , we work with the best. Our clients include 95 of the Fortune100 ™ companies, and more than 70,000 hiring managers rely on Kelly annually to accessthe best talent to drive their business forward. If you only make one career connection today, connectwith Kelly.

**AboutKelly Services** **®**


As a workforce advocate for over 70 years, we are proud to directly employ nearly 500,000 peoplearound the world and have a role in connecting thousands more with work through our global network oftalent suppliers and partners. Revenue in 2017 was $5.4 billion. Visit kellyservices.com and connect with us on Facebook, LinkedIn and Twitter .

Kelly Services is an equal opportunity employer including, but not limited to, Minorities, Females,Individuals with Disabilities, Protected Veterans, Sexual Orientation, Gender Identity and iscommitted to employing a diverse workforce. Equal Employment Opportunityis The Law.



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