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15 days old

Customer Service Representative

Kelly Services
Bradenton, FL 34208
Customer Care Associate needed in Bradenton, FL - TEMP-TO-HIRE


Pay Rate: $12.00/hr.


Hours: 9:00 a.m. - 6:00 p.m. (must be flexible on hours as customer may require overtime or alter hours to meet company needs)


**Customer Job Title:** Customer Care Associate


**Job Description:**

Function: Respond to all inbound customer communications using phone, mail, email or live chat according to company standards. Make outbound guest communications as necessary. Generate sales, resolve guest verbal and written inquiries by supporting Stores. Flexible work schedule required for all positions located in a professional corporate center environment.


Work Location and Hours:

Position would be on-site at our Corporate Office in Bradenton, FL; occasional Virtual support may be required.

Customer Care Center support hours (Monday Saturday 9am 7pm; Sunday 10am 6pm; extended support hours Thanksgiving Day and the day after Thanksgiving).

Must work a flexible shift: 5-day work week; 25 hours minimum per calendar week; Monday-Saturday between 9am and 7pm, and/or Sunday 10am 6pm.


Professional Interactions:

Under primary leadership of Customer Care Manager for Stores, Direct report to Sr. Supervisor of Day Shift and Nights/Weekends; indirectly report to Shift Supervisors or Manager on Duty (MOD) as assigned.

Extensive interaction with guests.

Interaction with buying office, credit, store operations, E-Commerce, marketing, finance and other customer care corporate staff.


Summary of Duties and Responsibilities (Required Functions):

Support all stores and other online marketplaces.

Answer all guest communications in a courteous, professional and timely manner.

Convert all general merchandise inquiries into sales.

Assist guests with marketplace inquiries/new orders.

Communicate guest or website issues to the Escalations Team and Customer Care Management timely.

Assist guests by providing product information.

Answer inbound inquiries through phone calls, email and/or live chat.

Consistently focus on guest retention and brand loyalty.

Other duties and responsibilities as assigned.


Physical Demands:

Must have adequate vision, speech, hearing and physical ability to perform essential job functions, with or without reasonable accommodations.

Use a phone and computer 100% of the day.

Sitting 99% of the day; ability to lift-up to 5 pounds.


Qualifications:

Excellent keyboarding and computer skills using multiple software applications simultaneously.

Ability to perform multiple tasks simultaneously in a fast-paced work environment.

Previous experience in an inbound call center or retail preferred.

Excellent verbal and written customer service and communication skills.

Ability to handle conflict resolution professionally, calmly and effectively while focusing on guest satisfaction and retention.

Proficient in Microsoft Outlook, Word and Excel; capable of learning new technology software applications that are required.

Satisfactory math skills for basic retail calculations such as discounts, sales tax, etc.

Must pass US background check and drug screening prior to start date.


Please apply today! You can also email your resume to me at: wendy.dees@kellyservices.com


**Why Kelly** **** **?**


As a worker today, its up to you to take charge of your career and look for opportunities to learn, grow, and achieve your potential. Helping you find whats next is what were all about. We know whats going on in the evolving world of workjust ask the 440,000 people we employ each year. Connecting with us means getting the support, guidance, and opportunities needed to take your career where you may have never imagined.


**About Kelly** ****


At Kelly, were always thinking about whats next and advising job seekers on new ways of working to reach their full potential. In fact, were a leading advocate for temporary/nontraditional workstyles, because we believe they allow flexibility and tremendous growth opportunities that enable a better way to work and live (plus, did we mention we provide a ton of benefits ?). Connecting great people with great companies is what we do best, and our employment opportunities span a wide variety of workstyles, skill levels, and industries around the world.


Kelly is an equal opportunity employer committed to employing a diverse workforce and providing accommodations for people with disabilities in all parts of the hiring process as required under its Employment Accommodation Policy. Kelly will work with applicants to meet accommodation needs that are made known to Kelly in advance.
Posted: 2021-04-05 Expires: 2021-05-06

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Customer Service Representative

Kelly Services
Bradenton, FL 34208

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