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Customer Service Representative

Kelly Services


Location:
Brattleboro, VT
Date:
06/06/2018
2018-06-062018-07-05
Job Code:
US4062NR_25085361
Categories:
  • Customer Service
Kelly Services
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Job Details

Job Title Customer Service Representative

Jobid US4062NR_25085361

Location: Brattleboro, VT, 05302, USA

Description **Job Description**

As a Customer Service Representative, you will respond to customer inquiries via phone, email and web-based portal sites regarding orders, ETA's, credits, mis-delivered product and addresses delivery discrepancies while addressing customer needs to ensure satisfaction with products and service.

Responsibilities

- Documents and responds to customer complaints and escalates according to established standard operating procedures.

- Reviews customer requests, ensures all necessary information is included and if unable to solve, will route requests to the appropriate department while providing necessary follow through to ensure the customer is satisfied with our services.

Department is 24/7, there are many shift options available.

**Requirements**

Qualifications

Effective external communication skills with a strong customer orientation and attention to detail

Ability to multitask in an active call center environment

Ability to be proficient in the use of multiple computer systems

The ability to work well with others in a fast-paced, multitasking environment

Ability to work to become proficient in following: memorizing and understanding standard operating procedures and practices

- Keyboarding experience and expertise is a must Basic computer skills including Microsoft Excel and Word, and 10-key punch

- Experience with CRM systems a plus

**Highlights**

Kelly Temporary Employee Perks:

- Kelly-sponsored Affordable Care Act health care coverage available for eligible employees

- Group medical, prescription, vision, dental, life, and short-term disability insurance options that are available for purchase-and the coverage is portable*

- Service bonus plan

- Holiday pay plan

- Weekly electronic pay options

- Free online training campus available

- Exclusive online employee community

- Employee assistance program (EAP) available at no cost

- Corporate discounts

- Transportation spending accounts

*Offered and administered by Leslie & Associates. These plans are not sponsored by Kelly Services.

**Why Kelly** **®** **?**

At KellyServices ® , we work with the best. Our clients include 95 of the Fortune100 ™ companies, and more than 70,000 hiring managers rely on Kelly annually to accessthe best talent to drive their business forward. If you only make one career connection today, connectwith Kelly.

**AboutKelly Services** **®**


As a workforce advocate for over 70 years, we are proud to directly employ nearly 500,000 peoplearound the world and have a role in connecting thousands more with work through our global network oftalent suppliers and partners. Revenue in 2017 was $5.4 billion. Visit kellyservices.com and connect with us on Facebook, LinkedIn and Twitter .

Kelly Services is an equal opportunity employer including, but not limited to, Minorities, Females,Individuals with Disabilities, Protected Veterans, Sexual Orientation, Gender Identity and iscommitted to employing a diverse workforce. Equal Employment Opportunityis The Law.



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