1+ months

Customer Service Representative - Call Center

Kelly Services
Hampton, VA 23669
For 70 years, Kelly Services has provided outstanding employment opportunities to the most talented individuals in the marketplace. Today, we are proud to offer multiple **temp-to-hire** **Customer Service Representatives** for both **onsite and remote positions** in the **Hampton, Virginia** area, for a TOP Health Insurance Company. **You will be responsible for handling inbound and outbound calls in a call center environment.**

**Job Title:** Customer Service Representative - Call Center

**Location:** Hampton, VA 23605

**Pay Rate:** $12-14/hr (rate of pay is based on department)

**Training Classes:** 3 weeks M-F 8am-5pm

+ classes start every Monday - you are assigned a training class once testing, application, and screenings are completed

+ remote classes - must still be local to the area for equipment pick-up

**Position Type:** Temp to Hire after 120 days

**Responsibilities Include:**

+ Answer customers seeking assistance and knowledge about their state's Medicaid program

+ Researching and resolving customer inquires

+ Responds to customer phone inquiries in a prompt, courteous and concise manner.

+ Provides callers with an unbiased information to assist customers with application and eligibility requirements.

+ Accesses, reads, and interprets customers and provider data elements within customer s application

+ Performs accurately all data entry functions to reflect customer activity/transactions.

+ Assists customers in the enrollment process

+ Documents all customer encounters in clear and concise logs

**Job Requirements:**

+ Experience in data entry and call centers

+ Experience working with culturally and linguistically diverse and disadvantaged populations in a courteous and effective manner

+ Excellent organizational, interpersonal, written, and verbal communication skills

+ Ability to work well in a fast-paced work environment

+ Ability to multi-task using technology, including call handling and call

+ Ability to perform comfortably in a fast-paced, deadline-oriented work environment; ability to successfully execute many complex tasks simultaneously.

**At Kelly Services you will have access to world-class perks, including:**

+ Kelly-sponsored Affordable Care Act health care coverage available to eligible employees

+ Group insurance options*

+ Service bonus plan

+ Holiday pay plan

+ Weekly electronic pay options

+ Online training campus that provides more than 3,000 free courses to help improve and develop skills

+ Exclusive online employee community

+ Employee assistance program available at no cost

+ Corporate discounts

+ Offered and administered by Leslie & Associates.

**Due to the high volume of interest in these roles, I will send an email after receiving your application with our next steps.**

**This position is NOT recruited by your local Kelly branch. To be considered for this position, submit your resume through the job board this process.**

**Why Kelly** **** **?**

As a worker today, its up to you to take charge of your career and look for opportunities to learn, grow, and achieve your potential. Helping you find whats next is what were all about. We know whats going on in the evolving world of workjust ask the nearly 500,000 people we employ each year. Connecting with us means getting the support, guidance, and opportunities needed to take your career where you may have never imagined.

**About Kelly** ****

At **Kelly** , were always thinking about whats next and advising job seekers on new ways of working to reach their full potential. In fact, were a leading advocate for temporary/nontraditional workstyles, because we believe they allow flexibility and tremendous growth opportunities that enable a better way to work and live. Connecting great people with great companies is what we do best, and our employment opportunities span a wide variety of workstyles, skill levels, and industries around the world.

Kelly is an equal opportunity employer committed to employing a diverse workforce, including, but not limited to, minorities, females, individuals with disabilities, protected veterans, sexual orientation, gender identity. Equal Employment Opportunity is The Law.

Posted: 2020-05-20 Expires: 2020-10-17

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Customer Service Representative - Call Center

Kelly Services
Hampton, VA 23669

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