27 days old

Customer Service Representative

Kelly Services
Carbondale, PA 18407
**Kelly Services is recruiting for an experienced Customer Service Rep on a direct hire basis for our customer in Carbondale, PA! This position is for a well-established company in the area and is a permanent full-time role.**

**Duties:** This position encompasses responsibility for developing and maintaining positive customer relations within the perforation and metal fabrication manufacturing industries. The responsibilities would include quoting, order entry, communicating with the customer and handling the day to day activities for specific accounts.

+ Create quotes for existing and new accounts; quote follow up

+ Enter purchase orders

+ Provide order status updates to the customer

+ Negotiate, within prescribed limits, to secure orders and obtain competitive information for perforated customers

+ Review all customer inquiries to establish necessary information to product products that meet all customer specifications

+ Meet with production and engineering staff to review customer requirements

+ Determine best method to resolve problems ensuring both customer satisfaction and adherence to company polices

+ Review formal orders to make sure that they match customer speciation's

+ Analyzes customer requirements/specifications to develop the estimate to meet defined margin requirements

+ Actively seek to develop and maintain a positive working environment with all customers, including internal customers

+ Provide customer service support to the sales representative in their efforts to acquire new or additional business

+ Periodic travel to visit a key customer or key customer or potential customer

+ Respond to customer request for information regarding order status

+ Notify customer of potential delays in shipment and expedite orders as requested by the customer


+ Bachelor's degree in business preferred. High School Diploma with at least 7 years of experience will be considered in lieu of degree requirements.

+ Requires problem solving skills

+ Excellent communication skills

+ Requires mathematical computation skills

+ Proficient in Microsoft Office Products

+ Prior Experience in MRP/ERP a plus


+ Prior experience in sales business to business customer service role

+ Prior Experience in an industrial environment preferred

+ Sheet metal fabrication experience preferred

**Schedule:** Monday-Friday, 8am-4:30pm

**Salary** : $35,000-37,000/yr

**For immediate consideration, please send resumes to**

**Why Kelly** **** **?**

As a worker today, its up to you to take charge of your career and look for opportunities to learn, grow, and achieve your potential. Helping you find whats next is what were all about. We know whats going on in the evolving world of workjust ask the 440,000 people we employ each year. Connecting with us means getting the support, guidance, and opportunities needed to take your career where you may have never imagined.

**About Kelly** ****

At Kelly, were always thinking about whats next and advising job seekers on new ways of working to reach their full potential. In fact, were a leading advocate for temporary/nontraditional workstyles, because we believe they allow flexibility and tremendous growth opportunities that enable a better way to work and live (plus, did we mention we provide a ton of benefits ?). Connecting great people with great companies is what we do best, and our employment opportunities span a wide variety of workstyles, skill levels, and industries around the world.

Kelly is an equal opportunity employer committed to employing a diverse workforce and providing accommodations for people with disabilities in all parts of the hiring process as required under its Employment Accommodation Policy. Kelly will work with applicants to meet accommodation needs that are made known to Kelly in advance.
Posted: 2021-04-12 Expires: 2021-05-13

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Customer Service Representative

Kelly Services
Carbondale, PA 18407

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