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25 days old

Customer Service Representative

Kelly Services
Carson City, NV 89703
Kelly Services is seeking a customer service representative that will be the liaison between our company and its current and potential customers. The successful candidate will have excellent verbal and computer communication skills to effectively process orders and coordinate shipments.


Daily task includes answering inbound emails and phone calls and coordinating with overseas office on shipment of time sensitive materials to meet customer required ship dates.


This position is responsible for supervising customer service and assisting the Sales Team in overseeing daily office activities to ensure smooth operations. Preferred candidates can perform to a high level of accuracy and are meticulous and organized.


DUTIES AND RESPONSIBILITIES


1. Responsible for customer interface activities related to receiving and fulfilling orders. Capable of receiving and processing purchases orders in timely manner.


2. Coordinate placing purchase orders with overseas corporate office and schedule deliveries of incoming products to meet customer demands.


3. Monitor inventory and stock level management in conjunction with the sales team and accountant.


4. Prepare necessary shipping documents and schedule customer shipments for products with controlled shelf life.


5. Excellent attention to detail to meet customer needs (such as verifying customer purchase orders are correct and accurate, orders placed with overseas meet customer required dates and match quotes, etc).


6. Ensure customer correspondence are handled and answered in a timely and accurate fashion.


7. Able to respond to customer inquires by telephone or e-mail with a professional manner and provide non-technical problem resolution.


8. Preparing and submit monthly reports. Coordinates with and supports accounting functions.


10. Understands office procedures and resolves problems through collaboration with pertinent contacts, and implements changes as needed.


11. Resolves operational problems related to customer service, accounting procedures and computer systems.


12. Assist in occasional warehouse duties when the warehouse manager is unavailable.


13. Coordinates and oversees the completion of special projects as needed.


14. Ensures the efficient operation of all office equipment by performing minor service duties and arranges for routine and necessary maintenance as needed.


15. Performs other related duties as assigned.


QUALIFICATIONS AND SKILLS: High school degree, Associate or higher degree preferred. 2+ years in similar position. Experience in purchasing, order management or customer service role. Proficient knowledge of customer service and standard office practices and procedures. Proficient experience in Microsoft Office (Excel, Word, Outlook, PowerPoint). Strong attention to details. Experience with QuickBooks and basic accounting experience desired. Proficient in standard office equipment. Excellent verbal and written communication skills with strong people and interpersonal skills. Ability to work independently with outstanding organization and time management skills


Apply today chad233@kellyservices.com


**Why Kelly** **** **?**


Youre looking to keep your career moving onward and upward, and were here to help you do just that. Our financial staffing experts will connect you with premier companies for opportunities where you can learn, grow, and thrive. Jobs that fit your skills and experience, and most importantly, fit right on your path of where you want to go in in your career. It all adds up.


**About Kelly** ****


At Kelly, were always thinking about whats next and advising job seekers on new ways of working to reach their full potential. In fact, were a leading advocate for temporary/nontraditional workstyles, because we believe they allow flexibility and tremendous growth opportunities that enable a better way to work and live (plus, did we mention we provide a ton of benefits ?). Connecting great people with great companies is what we do best, and our employment opportunities span a wide variety of workstyles, skill levels, and industries around the world.


Kelly is an equal opportunity employer committed to employing a diverse workforce and providing accommodations for people with disabilities in all parts of the hiring process as required under its Employment Accommodation Policy. Kelly will work with applicants to meet accommodation needs that are made known to Kelly in advance.
Posted: 2021-05-19 Expires: 2021-06-21

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Customer Service Representative

Kelly Services
Carson City, NV 89703

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