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25 days old

Customer Service Representative

Kelly Services
Cedar Rapids, IA 52401
Kelly is currently hiring for **Customer Care Representatives** for one of our top clients in **Cedar Rapids, IA.** _(Work from home to Start!)_


**Pay Rate:** $14.00/hour


**Schedule** : M-F 8a-5p


**Description:**


+ Responsible for conserving, maintaining, developing and increasing business volume through existing customers via processing requests.

+ Develop internal and external customer relationships by providing understandable, concise, and accurate information through written and oral communication.

+ Reply to customers using multiple systems, technologies, and the coordination of other functions is required.

+ Communicates via outbound call and written correspondence with customers regarding service request or problems; documents, evaluates and resolves customer's inquiries.

+ Thoroughly documents all contacts and conversations; follows up as required.

+ Processes complex and varied service requests.

+ Represents Transamerica with professional pride to internal and external customers.

+ Consistently meets/exceeds set quality and productivity metrics.

+ Functions w/in a team based environment, and actively participates in achieving team goals. Meets/exceeds performance metrics as determined by department.


**Qualifications**


+ High School diploma or equivalent.

+ Up to 1 year experience with call center or customer service experience/training.

+ Fundamental computer knowledge and maneuverability within window applications.

+ Basic understanding of Microsoft office suite, specifically Word and Excel.

+ Good verbal and written communication skills.


**Preferred Qualifications**


+ Associates degree preferred.

+ General understanding of life and health insurance, retirement, annuity and investment products a plus.

+ Experience working within a computer mainframe a plus.

+ Ability to maintain confidentiality of customer and company information.

+ Ability to work independently and seek additional opportunities when able.

+ Ability to work in a team environment to develop integrity, trust and respect of coworkers at all levels.


**Were hiring, and were here to help you figure out what's next. Please include a copy of your resume and email Kendyl at KENC251@kellyservices.com today to get started.**


**Why Kelly** **** **?**


Youre looking to keep your career moving onward and upward, and were here to help you do just that. Our financial staffing experts will connect you with premier companies for opportunities where you can learn, grow, and thrive. Jobs that fit your skills and experience, and most importantly, fit right on your path of where you want to go in in your career. It all adds up.


**About Kelly** ****


At Kelly, were always thinking about whats next and advising job seekers on new ways of working to reach their full potential. In fact, were a leading advocate for temporary/nontraditional workstyles, because we believe they allow flexibility and tremendous growth opportunities that enable a better way to work and live (plus, did we mention we provide a ton of benefits ?). Connecting great people with great companies is what we do best, and our employment opportunities span a wide variety of workstyles, skill levels, and industries around the world.


Kelly is an equal opportunity employer committed to employing a diverse workforce and providing accommodations for people with disabilities in all parts of the hiring process as required under its Employment Accommodation Policy. Kelly will work with applicants to meet accommodation needs that are made known to Kelly in advance.
Posted: 2021-03-29 Expires: 2021-04-29

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Customer Service Representative

Kelly Services
Cedar Rapids, IA 52401

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