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Customer Service Representative

Kelly Services


Location:
Chandler, AZ
Date:
04/25/2018
2018-04-252018-05-24
Job Code:
US1210LR_24779946
Categories:
  • Customer Service
Kelly Services
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Job Details

Job Title Customer Service Representative

Jobid US1210LR_24779946

Location: Chandler, AZ, 85286, USA

Description **Job Description**

POSITION SUMMARY: With appropriate knowledge of the Company's services and processes, the Customer Resource Associate works under the direct supervision of the Customer Resource Supervisor in a Customer Resource Center to deliver the highest level of quality service to our customers. The Customer Resource Associate receives and responds to customer calls, inquiries, requests and complaints, which may require research and investigation to reach resolution; and delivers superior customer service in a prompt, respectful and courteous manner to ensure customer concerns are resolved.

PRINCIPLE RESPONSIBILITIES:

- Successfully completes training to become knowledgeable about the waste services industry and our clients processes, services and policies.

- Responds in a timely and accurate manner to customer service calls, ensuring that service issues and concerns are treated in a respectful and professional manner.

- Effectively responds to routine issues regarding residential and commercial service matters, which may involve outbound calls and other communications to resolve billing questions, service inquiries or cancellations, residential price increases and equipment issues.

- Returns all internal and external calls, emails and faxes in a timely manner to ensure that customers- concerns are understood, addressed and resolved in an efficient and complete manner.

- Receives and reviews individual performance metric reports and action plans with manager to understand individual performance.

- Enters service data into computer for billing and scheduling purposes.

- Logs information about customer service interactions into systems; updates information in a timely and accurate manner in order for associates to able to track service inquiries and resolution.

- Performs other job-related duties as assigned or apparent.

**Requirements**

Other Knowledge, Skills & Abilities

- Good time management skills to ensure assigned responsibilities are completed in an efficient manner.

- Good communication skills; able to effectively communicate to all levels of management and customers.

- Strong active listening skills; gives full attention to what other people are saying, taking time to understand the points being made, asking questions when appropriate, and letting others fully state their ideas.

- Grasps concepts quickly and has good follow through skills; adheres to work schedule and follows through on challenges as they arise; maintains a positive outlook.

- Excellent written and verbal presentation skills.

- Excellent self-motivation skills; maintains a feeling of pride in work; has a strong work ethic and strives to achieve all goals.

- Trustworthy and maintains the highest level of confidentiality at all times.

- High energy, friendly and engaging.

- Excellent service orientation; actively looks for ways to help people.

**Why Kelly** **®** **?**

At KellyServices ® , we work with the best. Our clients include 95 of the Fortune100 ™ companies, and more than 70,000 hiring managers rely on Kelly annually to accessthe best talent to drive their business forward. If you only make one career connection today, connectwith Kelly.

**AboutKelly Services** **®**


As a workforce advocate for over 70 years, we are proud to directly employ nearly 500,000 peoplearound the world and have a role in connecting thousands more with work through our global network oftalent suppliers and partners. Revenue in 2017 was $5.4 billion. Visit kellyservices.com and connect with us on Facebook, LinkedIn and Twitter .

Kelly Services is an equal opportunity employer including, but not limited to, Minorities, Females,Individuals with Disabilities, Protected Veterans, Sexual Orientation, Gender Identity and iscommitted to employing a diverse workforce. Equal Employment Opportunityis The Law.



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