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21 days old

Customer Service Representative

Kelly Services
Chesterfield, MI 48051
Great opportunity available in Chesterfield, MI. Kelly has partnered with a premier employer that is looking for an experienced Customer Service Representative with an automotive background to join their team. This is a full time, temp to hire opportunity that pays weekly. Schedule is Monday thru Friday from 7:45 a.m. to 4:30 p.m. **Apply today!**



Basic Purpose and Objective Reporting to the Customer Service Supervisor, the successful applicant will act as the primary point of contact for all customer product/service inquiries, quotation and order requests. With a professional attitude towards customers and co-workers, this individual will process all aspects of customer orders from inception to invoicing. The representative will be responsible to pro-actively manage the customer relationship and order management to achieve the highest level of customer satisfaction.



**Specific Duties & Responsibilities:** Sets up and maintains a good rapport with our customer follow-up personnel. Communicates scheduling changes (increases/decreases) reflected in customer requirements. Responsible for all customer external websites, SMART (Chrysler), DDL (Ford) Super G, Plexus, Toyota, GM Supply Power, etc. Keeps accurate records on cumulative shipments. Coordinates disputes for premium transportation on a timely basis. Initiates daily shipping orders in conjunction with customers weekly requirements, ensuring standard packs are shipped whenever possible while avoiding over shipments. Timely response as first contact with the customer for on-time delivery and quality. Provide from analysis appropriate actions i.e. credits, debits, escalation to cross functional teams. Follows up with internal cross-functional teams on potential shortages. Customer coordinated communications when schedules are jeopardized and appropriate arrangement of expedites where applicable. Pulls customer delivery ratings and reports problems to supervisor. Works with other departments on corrective actions. Prepare documents or updates customer websites for Trade Agreements, Certificate of Origin, Manufacturing Affidavits by utilizing our internal Trade Compliance tools and JDE. Responsible for all SEF internal software applications as it relates to Customer Service. Meet/exceed departmental and corporate goals and objectives.



**Education / Skills Required:**



Associates degree preferred. Minimum Three (3) years customer service experience with major automotive customers. MRP and EDI software experience, JD Edwards and Infor (Future 3) is preferred. Knowledge of SMART/PC PORTAL II for FCA preferred.




**Why Kelly** **** **?**



As a worker today, its up to you to take charge of your career and look for opportunities to learn, grow, and achieve your potential. Helping you find whats next is what were all about. We know whats going on in the evolving world of workjust ask the 440,000 people we employ each year. Connecting with us means getting the support, guidance, and opportunities needed to take your career where you may have never imagined.




**About Kelly** ****




At Kelly, were always thinking about whats next and advising job seekers on new ways of working to reach their full potential. In fact, were a leading advocate for temporary/non-traditional workstyles, because we believe they allow flexibility and tremendous growth opportunities that enable a better way to work and live. Connecting great people with great companies is what we do best, and our employment opportunities span a wide variety of workstyles, skill levels, and industries around the world.


Kelly is an equal opportunity employer committed to employing a diverse workforce and providing accommodations for people with disabilities in all parts of the hiring process as required under its Employment Accommodation Policy. Kelly will work with applicants to meet accommodation needs that are made known to Kelly in advance.
Posted: 2020-10-05 Expires: 2020-11-05

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Customer Service Representative

Kelly Services
Chesterfield, MI 48051

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