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20 days old

Customer Service Representative

Kelly Services
Chicago, IL 60684
**Customer Service Representative**


Being the world leader in acute care aerosol drug delivery, our client has helped over 10 million respiratory patients in 75 countries. If youre looking to be part of a growing, successful, passionate team, and to work in a dynamic and rewarding environment, wed like to hear from you.


If youre looking for a **Customer Service Representative** job, then look no further! Kelly is looking for candidates who thrive in a medical technology environment for a **Customer Service Representative** job at a local client in Chicago, IL. This temp to hire opportunity will allow you to enhance your career while gaining valuable work experience. The position is open now, with immediate consideration! Pay is between $18-$21/hr., depending on experience.


What will you be doing as a **Customer Service Representative** ?


Job Summary


Working closely with co-workers and vendors, the **Customer Service Representative** will ensure customer needs and expectations are met. The role will be responsible for supporting the order process from beginning to end, ensuring client satisfaction, resolving any service issues, using problem solving abilities and deploying excellent communication skills to meet both internal and external customer needs. The CSR will handle all customer inquiries and liaise closely with Commercial team members and vendors to make sure all orders are received in a timely manner.


Primary responsibilities for a **Customer Service Representative** in a medical technology company will include:


+ Placing/tracking orders and handling all customer inquiries.

+ Foster excellent relations with all customers and promote the professional image of our company in all dealings.

+ Process all orders, inquiries, and customer service touch points accurately and efficiently. Will involve direct interface with vendors, warehouse partner and our company's team members as required.

+ Work within product guidelines and restrictions and in accordance with all regulatory requirements.

+ Assist with the reporting of KPIs including On Time Delivery metrics.

+ Responsible for reporting internal/external communications as directed by management.

+ Contributes to continuous improvement activities within job scope.

+ Complete all Customer Complaints and Warranty activity within accounts as required to close actions.

+ All other job duties and activities as assigned/requested by manager.


Ready to talk benefits?


Our client has great Benefits including healthcare, 401k, dental, vision, BCBS PPO


Do you have the skill set we are looking for? If you meet the qualifications below, the answer is YES!


Education/Experience


+ 1-2 years of customer facing CSR experience, preferably working with 3rd party vendors, external warehouse and 3PL partners.

+ Working knowledge of import/export and international shipping very helpful.

+ Previous experience within a Commercial organization with Field Sales Reps in Pharma or Med Device a PLUS.

+ High service orientation with strong attention to detail, effective organizational and problem-solving skills.

+ Ability to generate high quality, accurate work product, to include reporting and metrics.

+ Highly autonomous, self-directed, flexible, with a sense of urgency to exceed customer expectations.

+ Strong IT skills to include MS Office Suite working knowledge, especially Excel and Word, Outlook.

+ Previous exposure to Salesforce and LMS platforms a PLUS.

+ Ability and willingness to think and work outside of Job Description, learn new skills quickly.

+ High school diploma, GED or equivalent.


Specific Requirements


+ Strong communication and phone skills, ability to handle customer issues smoothly and effectively to achieve customer expectations while maintaining professional demeanor and the reputation of our company.

+ Use office machines such as copiers, scanners, phones, fax etc. as needed to perform tasks.

+ Manual dexterity to perform keyboarding tasks, ability to sit for extended periods, bend, walk, crouch, lift up to 20 pounds from floor to waist, with or without accommodations.

+ Read, write, speak in English fluently.


Hours would be Monday-Friday 8 am to 4:30 pm with some flexibility and will be 100% in office starting as soon as possible


For instant consideration for the Customer Service Representative job in Chicago, IL we encourage you to apply now! Email your resume to micb481@kellyservices.com to learn more.


**Why Kelly** **** **?**


Youre looking to keep your career moving onward and upward, and were here to help you do just that. Our financial staffing experts will connect you with premier companies for opportunities where you can learn, grow, and thrive. Jobs that fit your skills and experience, and most importantly, fit right on your path of where you want to go in in your career. It all adds up.


**About Kelly** ****


At Kelly, were always thinking about whats next and advising job seekers on new ways of working to reach their full potential. In fact, were a leading advocate for temporary/nontraditional workstyles, because we believe they allow flexibility and tremendous growth opportunities that enable a better way to work and live (plus, did we mention we provide a ton of benefits ?). Connecting great people with great companies is what we do best, and our employment opportunities span a wide variety of workstyles, skill levels, and industries around the world.


Kelly is an equal opportunity employer committed to employing a diverse workforce and providing accommodations for people with disabilities in all parts of the hiring process as required under its Employment Accommodation Policy. Kelly will work with applicants to meet accommodation needs that are made known to Kelly in advance.
Posted: 2022-06-06 Expires: 2022-07-07

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Customer Service Representative

Kelly Services
Chicago, IL 60684

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