8 days old

Customer Service Representative

Kelly Services
Cincinnati, OH 45217
**Customer Service Representative/Live Chat /** **Cincinnati, Ohio**

Kelly Services is currently seeking Customer Service/Live Chat Representatives for one of our top clients in Cincinnati, Ohio. These positions will start out remote, however, could migrate to the Cincinnati office if the environment becomes safe enough. You must be able to work from home or in the Cincinnati office.

Pay rate: **$20.00 per hour**

Long term, possible temp to hire opportunity

Hours: Mon - Fri Flexible to work an 8 hour shift between the hours of 8:00am 11:00pm. Some weekend work available

Responsibilities include:

+ Responding to members and/or providers via concurrent Live Chats as well as secure messaging and voice customer questions via telephone and written correspondence regarding insurance benefits, provider contracts, eligibility and claims

+ Assists 5 or more members and/or providers at a time via Live Chat using excellent grammar and written communication

+ Analyzes problems and provides information/solutions

+ Communicates ideas to customers in a clear and concise manner while also keeping up with the speed that is expected from a Live Chat platform

+ May require further investigation and solutions and decisions require interpretation of information with independent judgement and risk

+ Identifies trends and improves methods, procedures or approaches affecting delivery of service to a member or work team

+ Seeks, understands and responds to the needs and expectations of internal and external customers

+ May serve as a mentor to others in the unit

+ Required to meet department goals and expectations

+ Requires a HS diploma or equivalent; 3 to 5 years of the company's experience in an automated customer service environment; or any combination of education and experience, which would provide an equivalent background

+ Excellent typing skills and proficiency in serving multiple members concurrently

+ Requires strong oral, written and interpersonal communication skills, problem-solving skills, facilitation skills, and analytical skills.

As a Kelly Services candidate you will have access to numerous perks, including:

+ Exposure to a variety of career opportunities as a result of our expansive network of client companies

+ Career guides, information and tools to help you successfully position yourself throughout every stage of your career

+ Access to more than 3,000 online training courses through our Kelly Learning Center

+ Weekly pay and service bonus plans

+ Group- rate insurance options available immediately upon hire*

Apply Today!

_*Available for purchase and administered by a designated third-party vendor_


**Why Kelly** **** **?**

As a worker today, its up to you to take charge of your career and look for opportunities to learn, grow, and achieve your potential. Helping you find whats next is what were all about. We know whats going on in the evolving world of workjust ask the nearly 500,000 people we employ each year. Connecting with us means getting the support, guidance, and opportunities needed to take your career where you may have never imagined.

**About Kelly** ****

At **Kelly** , were always thinking about whats next and advising job seekers on new ways of working to reach their full potential. In fact, were a leading advocate for temporary/nontraditional workstyles, because we believe they allow flexibility and tremendous growth opportunities that enable a better way to work and live. Connecting great people with great companies is what we do best, and our employment opportunities span a wide variety of workstyles, skill levels, and industries around the world.

Kelly is an equal opportunity employer committed to employing a diverse workforce, including, but not limited to, minorities, females, individuals with disabilities, protected veterans, sexual orientation, gender identity. Equal Employment Opportunity is The Law.

Posted: 2020-09-14 Expires: 2020-10-15

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Customer Service Representative

Kelly Services
Cincinnati, OH 45217

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