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25 days old

Customer Service Representative

Kelly Services
Cincinnati, OH 45217
**Customer Service Representative**


Kelly is currently seeking a Customer service representative to join one of our premier clients. You will enjoy a hybrid work schedule, working in the office and remotely, as well as a supportive working environment that fosters creativity and employee development. You would be helping people invest in themselves by offering trusted financial products and advice. Because we believe everyone should be happy, healthy and financially secure. 15-20% of your day would be on the phone, processing, doing data entry, emailing. Agents calling in asking about cases, processing applications, from the time they are submitted, screen them, make sure they are good go to underwriter, order medical records, get info needed. Issue policies, pay cases, accounting experience would be a plus.


This position is Monday through Friday 8am until 5pm with a starting pay range from $17-$18 per hour. You would also receive a total rewards package with all the comprehensive health and welfare benefits youd expect, including competitive pay and incentives, 401(k), flexible work schedules and time off to care for yourself and others. Additional benefits, including tuition reimbursement, and student loan repayment, an incentivized well-being program, adoption assistance, paid time off for volunteering, training and career development opportunities.


**What you do**


+ Research of customer needs and problems; development of informed, innovative solutions; and decisive action within defined parameters of authority; to build customer loyalty while maintaining the financial and procedural integrity of the case. This includes pro-actively calling customers.

+ Field customer inquiries and utilize empathy and patience with all customers.

+ A working knowledge of the functions and systems across the organization as they relate to administrative functions.

+ Communicate to producers/customers in conjunction with supporting their various cases

+ Meeting or exceeding service standards with respect to accuracy, turnaround time and overall quality of work product and service

+ Responsible for account reconciliation, utilizing appropriate system

+ Correspond with Legal and Compliance departments as necessary for assistance in handling complex cases and customer complaints.

+ Handle and complete special assignments and projects within provided timeframes.

+ Additional duties as assigned


**What you bring**


+ High School Diploma or GED

+ Minimum one year of experience in a customer service environment required.

+ Experience in the financial services or insurance industry is preferred

+ Ability to work without close supervision and to exercise independent judgment and problem solving in a professional area.

+ Experience in an production oriented environment where productivity and quality is preferred and possess a strong commitment to driving down turnaround time.

+ Must be able to work overtime as needed to meet business needs.

+ Prior experience with or quick ability to effectively learn various computer software applications.


Like to lean more please forward your resume to Grel044@kellyservices.com or call Gregory Lynn at 513-5772-5718


**Why Kelly** **** **?**


Youre looking to keep your career moving onward and upward, and were here to help you do just that. Our financial staffing experts will connect you with premier companies for opportunities where you can learn, grow, and thrive. Jobs that fit your skills and experience, and most importantly, fit right on your path of where you want to go in in your career. It all adds up.


**About Kelly** ****


At Kelly, were always thinking about whats next and advising job seekers on new ways of working to reach their full potential. In fact, were a leading advocate for temporary/nontraditional workstyles, because we believe they allow flexibility and tremendous growth opportunities that enable a better way to work and live (plus, did we mention we provide a ton of benefits ?). Connecting great people with great companies is what we do best, and our employment opportunities span a wide variety of workstyles, skill levels, and industries around the world.


Kelly is an equal opportunity employer committed to employing a diverse workforce and providing accommodations for people with disabilities in all parts of the hiring process as required under its Employment Accommodation Policy. Kelly will work with applicants to meet accommodation needs that are made known to Kelly in advance.
Posted: 2022-05-30 Expires: 2022-06-30

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Customer Service Representative

Kelly Services
Cincinnati, OH 45217

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