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Customer Service Representative / CSR I

Kelly Services

Fremont, CA
Job Code:
  • Customer Service
Kelly Services
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Job Details

Job Title Customer Service Representative / CSR I

Jobid US1422GM_24344817

Location: Fremont, CA, 94536, USA

Description **Job Description**

Credits/returns processing

Order entry and resolution

Use of ticketing system for each email received and assigning to CSR for action

- Responsible for order entry, rejected order resolution, credits and returns processing

- Under direct supervision serve as the liaison for the customer when interacting with Product Marketing, Material Management, and other Pall departments before and/or after the sale.

- Respond to routine customer requests and complaints in an expedient and professional manner in accordance to company policy and procedures

- Coordinates with departments regarding order status, shipping dates, product availability and back orders to achieve complete resolution and full customer satisfaction

- Manage the processing of orders received via telephone, fax, mail, or the Internet, in a timely and accurate manner.

- Perform contract review in preparation of order entry, enter orders directly into SAP environment, and maintain central customer database.

- Processes complaints and credit memoranda

**Why Kelly** **®** **?**

At KellyServices ® , we work with the best. Our clients include 95 of the Fortune100 ™ companies, and more than 70,000 hiring managers rely on Kelly annually to accessthe best talent to drive their business forward. If you only make one career connection today, connectwith Kelly.

**AboutKelly Services** **®**

As a workforce advocate for over 70 years, we are proud to directly employ nearly 500,000 peoplearound the world and have a role in connecting thousands more with work through our global network oftalent suppliers and partners. Revenue in 2017 was $5.4 billion. Visit and connect with us on Facebook, LinkedIn and Twitter .

Kelly Services is an equal opportunity employer including, but not limited to, Minorities, Females,Individuals with Disabilities, Protected Veterans, Sexual Orientation, Gender Identity and iscommitted to employing a diverse workforce. Equal Employment Opportunityis The Law.

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