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Customer Service Representative - Cutler Bay, FL

Kelly Services
Cutler Bay, FL 33189
Kelly Services connects talented professionals with opportunities to advance their careers. We currently have an exciting opportunity available as a **Customer Service Representative** located in the **Cutler Bay, FL** area. Opportunity is with an industry leading insurance company, offering _bonus potential of up to $400 per month!_




+ **Title:** Customer Service Representative

+ **Duration:** 1 year Contract (temp to hire - based on attendance/performance)

+ **Start:** 12/02/2019

+ **Hours:** Must be available any time between 11:00 am to 10:00 pm

+ **Location:** Cutler Bay, FL 33157

+ **Pay Rate:** $12.25/HR



**Important Note:** This position is recruited for by a remote Kelly Services office, not your local Kelly branch. Please send your resume and contact Katie Lake ( katl910@kellyservices.com ) for immediate consideration.



**Summary:** Provides front line, direct contact with customers when filing claims over the phone. Informs customers of the organizations products and services.



**Essential Duties and Responsibilities:**




+ Bilingual - Read and Write Spanish - but will accept all English-only candidates as well

+ Files claims by collecting pertinent information from customers.

+ Answers routine questions and resolves basic problems, refers more difficult items to higher level team members for guidance.

+ Follows standard screens/scripts to perform most tasks, the ability to navigate a computer based system, maintains and updates company records as needed.

+ Processes and determines coverage by reviewing forms and other applicable records.

+ Maintains professionalism and effectively interacts with all contacts, both internal and external

+ Maintains department quality standards and performs job duties as directed by supervisor



**Qualifications & Education:**




+ High School diploma or GED equivalent

+ Minimum of 6 months of customer service experience

+ Excellent Customer Service skills

+ Excellent verbal and written communication skills

+ Basic problem-solving skills

+ Experience with Microsoft based programs and computer products

+ An acute attention to detail/accuracy and effective note taking/documenting skills

+ Must be able to handle/process high call volumes, at times while adhering to scheduled breaks/lunches in accordance business needs.



**Preferred Experience, Skills, and Knowledge**




+ Prefer 90% Bilingual - Read and Write Spanish - Will accept all English-only candidates as well

+ Experience in similar customer service function or call center experience.

+ Focus on Customers - Demonstrates professionalism when dealing with customers.

+ Apply Functional Knowledge - Demonstrates an understanding of complex technical or functional information, products, and services.

+ Demonstrate Resilience - Adjusts actions in response to shifting priorities and rapid change.

+ Learn Continuously - Applies learning from past experiences, and continuously seeks new information and asks questions.

+ Demonstrates minimum typing speed of 35 words per minute.



**Why Kelly?**




+ As a Kelly Services employee, you will have access to numerous perks, including:

+ Exposure to a variety of career opportunities as a result of our expansive network of client companies

+ A competitive hourly pay rate with weekly checks

+ Access to newly expanded Medical Plan options

+ Online continuing education via the Kelly Learning Center

+ Several employee discounts

+ And more!




**Why Kelly** **** **?**



As a worker today, its up to you to take charge of your career and look for opportunities to learn, grow, and achieve your potential. Helping
you find whats next is what were all about. We know whats going on in the evolving world of workjust ask the nearly 500,000 people we employ
each year. Connecting with us means getting the support, guidance, and opportunities needed to take your career where you may have never imagined.




**About Kelly** ****



At Kelly, were always thinking about whats next and advising job seekers on new ways of working to reach their full potential. In fact, were a
leading advocate for temporary/nontraditional workstyles, because we believe they allow flexibility and tremendous growth opportunities that enable
a better way to work and live. Connecting great people with great companies is what we do best, and our employment opportunities span a wide variety
of workstyles, skill levels, and industries around the world.


Kelly is an equal opportunity employer committed to employing a diverse workforce, including, but not limited to, minorities, females,
individuals with disabilities, protected veterans, sexual orientation, gender identity. Equal Employment Opportunity is The Law.
Posted: 2019-11-08 Expires: 2019-12-09

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Customer Service Representative - Cutler Bay, FL

Kelly Services
Cutler Bay, FL 33189

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