22 days old

Customer Service Representative Danbury, CT

Kelly Services
Danbury, CT 06813
**What Youll Do**

As a Customer Service Representative, youll be part of our Engineered Fastening team located in Danbury, CT. Youll get to:

+ Accept customer orders via various methods (phone, internet, email, fax)

+ Process orders, other transactions and various inquiries using an order ship and bill system.

+ Work closely with shipping and invoicing coworkers to follow up on customer orders

+ Responds effectively to customer inquiries pertaining to their orders and subsequent shipments.

+ Analyzes customer order patterns/past product usage and pro-actively communicates with customer to ensure repeat orders are placed on time

+ Initiates quotation requests utilizing the CRM software

+ Provide reliable information to both internal and external customers using PC and Internet software.

+ Assist with planning and resolution of delayed shipments.

+ Work with appropriate functional groups or team members to proactively eliminate errors and inefficiencies.

+ Manage and resolve customer complaints and escalate where necessary.

+ Entering new customers and/or customer changes into the order ship and bill system.

+ Ensure accuracy of pricing and delivery information.

+ Assists Customer Service Supervisor to meet departmental goals.

**Who You Are**

You always strive to do a good jobbut wouldnt it be great if you could do your job and do a world of good? You care about quality at every level. You love to learn and grow and be acknowledged for your valuable contributions. Youre not intimated by innovation. In fact, you embrace it. You also have:

+ Minimum of three (3) years proven customer support experience is required

+ High School Diploma required, Associates or Bachelors Degree in Business or related field is preferred

+ Experience in providing customer service in a manufacturing environment preferred

+ Familiarity with CRM systems and practices is preferred

+ Experience working in customer portals a plus

+ Technical aptitude and fastener experience a plus

+ Customer support experience in the aerospace industry a plus

+ Essential skills and proficiencies needed to be successful in this role include: phone skills, listening skills, clear verbal and written communication, intermediate computer skills, keyboard/data entry skills, organization skills, strong interpersonal skills, time management, analytical skills, ability to work under pressure, conflict resolution, patience, professionalism, ability to multitask, positive attitude, ability to use positive language, adaptability, high energy, team player, and will to succeed

**What Youll Receive**

Youll receive a competitive salary and a great benefits plan:

+ Medical, dental, life, vision, wellness program, disability, 401(k), Employee Stock Purchase Plan, paid time off and tuition reimbursement.

+ Discounts on Stanley Black & Decker tools and other partner programs.

**Why Kelly** **** **?**

Youre looking to keep your career moving onward and upward, and were here to help you do just that. Our financial staffing experts will connect you with premier companies for opportunities where you can learn, grow, and thrive. Jobs that fit your skills and experience, and most importantly, fit right on your path of where you want to go in in your career. It all adds up.

**About Kelly** ****

At Kelly, were always thinking about whats next and advising job seekers on new ways of working to reach their full potential. In fact, were a leading advocate for temporary/nontraditional workstyles, because we believe they allow flexibility and tremendous growth opportunities that enable a better way to work and live (plus, did we mention we provide a ton of benefits ?). Connecting great people with great companies is what we do best, and our employment opportunities span a wide variety of workstyles, skill levels, and industries around the world.

Kelly is an equal opportunity employer committed to employing a diverse workforce and providing accommodations for people with disabilities in all parts of the hiring process as required under its Employment Accommodation Policy. Kelly will work with applicants to meet accommodation needs that are made known to Kelly in advance.
Posted: 2021-11-15 Expires: 2021-12-16

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Customer Service Representative Danbury, CT

Kelly Services
Danbury, CT 06813

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