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Customer Service Representative

Kelly Services

Deerfield, IL
Job Code:
  • Customer Service
Kelly Services
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Job Details

Job Title Customer Service Representative

Jobid US41L3CK_BH1447928

Location: Deerfield, IL, 60015, USA

Description **_Kelly Services®_** has been providing outstanding employment opportunities to the most talented individuals in the marketplace. We are proud to offer a contract opportunity to work as a **_Referral Specialist I_** position in a **_Fortune 500®_** corporation located in **_Deerfield, IL!_**

By working with Kelly in this role, you would be eligible for:
- A competitive hourly pay rate with weekly checks
- Online continuing education via the Kelly Learning Center
- Several employee discounts
**_- And more!_**

Pay Rate: $16.00 per hour

Shift: 9:30a – 6p Monday through Friday (requires flexibility in hours of availability for training)

**_Important information_** **_: This position is recruited for by a remote Kelly office, not your local Kelly branch. To be considered for this position, you must use the “submit now” button below._**


+ Responsible for providing support to a clinical team in order to facilitate the administrative components of clinical referrals for various AIM services.
+ Acts as a liaison between hospitals, physicians, health plans, vendors and patients.

+ Initiates and manages clinical referrals for pre-authorization.
+ Acts as a liaison between hospital, health plans, physicians, patients, vendors and other referral sources. Reviews referrals for completeness and follows up for additional information if necessary.
+ Assigns referrals to staff as appropriate.
+ Verifies insurance coverage and obtains authorizations if needed from insurance plans.
+ Maintains database of insurance companies including numbers for verification of coverage, accepted plans, and requirements for patient eligibility.
+ Contacts physician offices as needed to obtain demographic information or related data.
+ Enters referrals, documents communications and actions in system.
+ Enters referrals, documents communications, actions and other data in system. EDUCATION/EXPERIENCE:
+ Requires high school diploma and 1-3 years experience in healthcare environment preferred or any combination of education and experience, which would provide an equivalent background.

+ Excellent customer-service and telephone skills required. Excellent oral and written communications skills required.

+ This position will be in a team environment contact center supporting a non-clinical department. 1 year call center experience required with medical background preferred (CNA, Medical Insurance, etc.).
+ Must have medical terminology experience and a basic understating of the human body.
+ Position involves taking and processing medical information from doctor’s offices, medical facilities, etc. This person will receive 70-80 calls/day on average and must provide excellent customer service and be able to communicate well.
+ The ability to work independently, have a great attention to detail, and utilize critical thinking skills are required.
+ Must be able to receive and apply feedback from management as metrics are used to gauge performance.
+ Candidates must be able to talk and type at the same time as speed and accuracy in data entry is extremely important.
+ Must also be able to manage change and be flexible under pressure.
+ Dual monitors are used and up to 4 applications can be used simultaneously.
+ There is a 6 week training program.
+ At the 3rd week of training workers will be paired with a mentor.
+ Flexibility in working hours is a must as hours may change during training.
+ Personal interviews will be conducted.
+ Hiring manger will review resumes beginning May 9, 2017 and will start scheduling interviews at this time. This is a temp-to-perm position for the right candidates!
**Why Kelly?**

As a Kelly Services candidate you will have access to numerous perks, including:

+ Exposure to a variety of career opportunities as a result of our expansive network of client companies
+ Career guides, information and tools to help you successfully position yourself throughout every stage of your career
+ Access to more than 3,000 online training courses through our Kelly Learning Center
+ Weekly pay and service bonus plans
+ Group- rate insurance options available immediately upon hire*
**Apply Today!**

_*Available for purchase and administered by a designated third-party vendor_

**Why Kelly** **®** **?**

At KellyServices ® , we work with the best. Our clients include 95 of the Fortune100 ™ companies, and more than 70,000 hiring managers rely on Kelly annually to accessthe best talent to drive their business forward. If you only make one career connection today, connectwith Kelly.

**AboutKelly Services** **®**

As a workforce advocate for over 70 years, we are proud to directly employ nearly 500,000 peoplearound the world and have a role in connecting thousands more with work through our global network oftalent suppliers and partners. Revenue in 2017 was $5.4 billion. Visit and connect with us on Facebook, LinkedIn and Twitter .

Kelly Services is an equal opportunity employer including, but not limited to, Minorities, Females,Individuals with Disabilities, Protected Veterans, Sexual Orientation, Gender Identity and iscommitted to employing a diverse workforce. Equal Employment Opportunityis The Law.

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