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Customer Service Representative

Kelly Services

Emeryville, CA
Job Code:
  • Customer Service
Kelly Services
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Job Details

Job Title Customer Service Representative

Jobid US1424RB_24986103

Location: Emeryville, CA, 94662, USA

Description **Job Description**


Order Entry and Processing of new Customer Purchase Orders into ERP system. We process various types of orders; Warehouse Orders, Vendor Dropship orders, Kit Orders and special promotional orders. Must follow order guidelines as designated.

Handling Customer Service Inbound Calls. Answering phone calls from our customers for New Orders, Stock Checks, Order Tracking, Product questions, or new business inquiries.

Working with B2B customers by telephone and email on a daily basis.

Collaborating with our internal Account Managers and supporting our sales force to create an amazing customer experience.

Handling of New Credit and Claim Requests on our orders. Issuing credits for damages, shortages, or initiating a return request.

Directing requests and unresolved issues to the proper company departments for resolution as appropriate.

Accurately communicate order information, policies and procedures.Â

Qualifications and Experience Required

Customer Service Experience 2-3+ yrs, B2B or Commercial experience preferred.

Enterprise Resource Planning (ERP) and Client Relationship Manager (CRM) experience.

Advanced Microsoft Office suite: Word, Excel and PowerPoint skills.

Good analytical skills with high attention to detail.

Excellent verbal and written communication skills.

Strong time management, planning and prioritization skills.

Flexible Individual who is a a team player.

If you have worked in the Art Supply Industry and/or have Art Supply product knowledge, even better for this role! This is a unique industry that our customer is a part of and we work with a number of Art Supply Vendors. A big plus! Â

**Why Kelly** **®** **?**

At KellyServices ® , we work with the best. Our clients include 95 of the Fortune100 ™ companies, and more than 70,000 hiring managers rely on Kelly annually to accessthe best talent to drive their business forward. If you only make one career connection today, connectwith Kelly.

**AboutKelly Services** **®**

As a workforce advocate for over 70 years, we are proud to directly employ nearly 500,000 peoplearound the world and have a role in connecting thousands more with work through our global network oftalent suppliers and partners. Revenue in 2017 was $5.4 billion. Visit and connect with us on Facebook, LinkedIn and Twitter .

Kelly Services is an equal opportunity employer including, but not limited to, Minorities, Females,Individuals with Disabilities, Protected Veterans, Sexual Orientation, Gender Identity and iscommitted to employing a diverse workforce. Equal Employment Opportunityis The Law.

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