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25 days old

Customer Service Representative

Kelly Services
Farmington, CT 06030
**Customer Service Representative**


**Farmington, CT**


**Payrate: $18/hour**


**Length: Contract position lasting up to 1 year or possibly longer**


Kelly Services is now accepting applications for a Customer Service Representative (CSR) to be working at our client location in Farmington, CT. This position is a long-term contract position that may extend longer or possibly become temp-to-hire!


The CSR is responsible for providing excellent customer service to all internal and external customers by communicating effectively with customers and the team members within the company's various departments. The CSR is responsible for answering incoming tickets from internal and external customers. The candidate is also responsible for creating cases, orders and quotes. Provided the requirements are met there is an opportunity to work remotely from a home office.


**Duties & Responsibilities**


+ Maintain a high level of professionalism with clients and work to establish a positive rapport with internal and external customers

+ Process a high volume of incoming tickets

+ Identify and assess customers needs in order to achieve high customer satisfaction

+ Provide accurate, valid and complete information to our customers by utilizing the proper tools / methods

+ Enter quotes and orders in an accurate, prompt and professional manner

+ Review customer purchase orders for accuracy and request updated purchase orders when needed

+ Create cases using information provided by the customer in an accurate, prompt and professional manner

+ Utilize tools to process internal and external customer requests in a timely manner to achieve high customer satisfaction

+ Use internal documents to request additional information when needed to complete customer requests

+ Follow communication procedures, guidelines and policies

+ Ability to maintain an organized work environment and switch between multiple screens without making errors

+ Become familiar with department KPIs and work toward achieving the teams targets

+ Work with other internal TRUMPF departments as needed

+ The Call Center is open from 7:00 a.m. to 7:00 p.m. Hours are based on volume and capacity; they are subject to change based on the needs of the business. Availability to work weekends, nights and some holidays is required.


**Requirements**


+ Previous customer service and/or call center experience is mandatory. The candidate must have experience with handling a large volume of incoming calls and must be able to communicate patiently and diplomatically.

+ Availability to work weekends, nights and some holidays is required.

+ Knowledge of Microsoft Office, SAP or other CRM systems is necessary.

+ Must be able to provide excellent customer service.

+ High school diploma or equivalent is required.


**Position is available immediately so apply today by responding to this ad!**


**Why Kelly** **** **?**


Youre looking to keep your career moving onward and upward, and were here to help you do just that. Our financial staffing experts will connect you with premier companies for opportunities where you can learn, grow, and thrive. Jobs that fit your skills and experience, and most importantly, fit right on your path of where you want to go in in your career. It all adds up.


**About Kelly** ****


At Kelly, were always thinking about whats next and advising job seekers on new ways of working to reach their full potential. In fact, were a leading advocate for temporary/nontraditional workstyles, because we believe they allow flexibility and tremendous growth opportunities that enable a better way to work and live (plus, did we mention we provide a ton of benefits ?). Connecting great people with great companies is what we do best, and our employment opportunities span a wide variety of workstyles, skill levels, and industries around the world.


Kelly is an equal opportunity employer committed to employing a diverse workforce and providing accommodations for people with disabilities in all parts of the hiring process as required under its Employment Accommodation Policy. Kelly will work with applicants to meet accommodation needs that are made known to Kelly in advance.
Posted: 2022-06-03 Expires: 2022-07-04

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Customer Service Representative

Kelly Services
Farmington, CT 06030

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