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12 days old

Customer Service Representative

Kelly Services
Fishers, IN 46038
Kelly Services is seeking **Customer Service Representatives** for a mortgage company located in Fishers, IN.


This is a **DIRECT PLACEMENT** opportunity.


**Pay Rate** : $16.50/hr


**Schedule:**


6 weeks of training Mon - Fri 9am - 6pm - REMOTE


After Training: you will have a choice of working on-site and keeping the Mon - Fri 9am - 6pm, or remaining remote and switching to Mon - Fri 1pm - 10pm (plus every 3rd Saturday)


**Essential Responsibilities:**


+ Answers inbound and makes outbound calls and work calls from the Message Center and responds to customer requests within established timelines in order to maintain service level expectations and deliver quality service to customers.

+ Responsible for assuring all regulatory requirements are met concerning customer interaction by explaining policies and procedures courteously and patiently.

+ Maintains confidentiality of customers nonpublic information.

+ Provides information and knowledgeable assistance regarding mortgage loans by retrieving loan information and providing customers their information quickly and efficiently.

+ Builds customer relationships by actively listening and resolving complaints quickly, efficiently and accurately.

+ Provides written and verbal responses to customer inquiries as needed.

+ Additional job duties as assigned. Able to demonstrate a willingness to learn

+ Computer proficiency is essential

+ Able to adhere to schedules, multitask and meet deadlines

+ Demonstrates good listening skills, strong customer service skills

+ Professional communication skills (both verbal and written)

+ Able to work in a fast-paced team environment


**Requirements:**


+ High School diploma or GED is required.

+ 6 months to one-year customer service-related experience required. Previous mortgage call center experience a plus.

+ Bi-lingual a Plus


**Why Kelly** **** **?**


Youre looking to keep your career moving onward and upward, and were here to help you do just that. Our financial staffing experts will connect you with premier companies for opportunities where you can learn, grow, and thrive. Jobs that fit your skills and experience, and most importantly, fit right on your path of where you want to go in in your career. It all adds up.


**About Kelly** ****


At Kelly, were always thinking about whats next and advising job seekers on new ways of working to reach their full potential. In fact, were a leading advocate for temporary/nontraditional workstyles, because we believe they allow flexibility and tremendous growth opportunities that enable a better way to work and live (plus, did we mention we provide a ton of benefits ?). Connecting great people with great companies is what we do best, and our employment opportunities span a wide variety of workstyles, skill levels, and industries around the world.


Kelly is an equal opportunity employer committed to employing a diverse workforce and providing accommodations for people with disabilities in all parts of the hiring process as required under its Employment Accommodation Policy. Kelly will work with applicants to meet accommodation needs that are made known to Kelly in advance.
Posted: 2021-09-13 Expires: 2021-10-14

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Customer Service Representative

Kelly Services
Fishers, IN 46038

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