CenterWatch

29 days old

Customer Service Representative for Corporate events $13 745 AM - 445 PM

Kelly Services
Austin, TX 78759
**Job Description**


Tech Savvy Customer Service Rep, North Austin (Metric) - $13


Next steps:

1. Click to apply: https://sforce.co/2W1DckC

2. Send updated resume to Stephanie.Corona@KellyServices.com

3. Call 512-372-4413 extension 219


Voted TOP WORK PLACES 2016 & 2017 in Austin!



Perks:

Awesome work environment which includes a work out area!

Monthly team building events for staff!

A dog-friendly work environment!

Last but not least a splendid kitchen/break area!



Description:

As a customer Service Representative, you provide information and assistance to attendees of small to large corporate events for a variety of clients.



Professional and friendly verbal and written communication are the main requirements.



Client provides training on the tools you will use and access to necessary information as well as an escalation path for questions and scenarios not covered in the documentation. Need to be able to walk someone through clearing cache and cookies, reference FAQ material before skyping a manager and they will need to be very pleasant and patient.



Duties include but are not limited to:

Answering phones in a timely manner with a professional and pleasant demeanor. CSRs are responsible for monitoring their own phone status ('On Queue') to ensure they are able to take the next incoming call.

Responding to emails within your event within 24 hours. This is a team effort and all CSRs must contribute as equally as possible. Contractually obligated to answer emails within one business day.

Responding to live chats if required by the event. *Currently only one client uses chat. CSRs are responsible to ensure they are in `available- mode to receive the next incoming chat.

Voicemail: Appointed CSRs will be responsible for checking and responding to voice mails on their assigned events every work day.


Assignment 5:

You will represent a global research and advisory firm providing information, advice, and tools for businesses in IT, finance, HR, customer service and support, legal and compliance, marketing, sales, and supply chain functions. Responsibilities will include registration for our customers 70+ global conferences, booking hotel reservations for the conferences, applying changes to attendees profiles for the conferences, answering any questions regarding the conference and venue and other on the job requests from leadership. They will be provided 2 weeks initial training and tools to complete the interactions. Communication with attendees are in written and verbal form by 3 platforms, Calls, Emails and Web live chat.


**Requirements**


1 year Customer Service experience

Tech Savvy

Requirements:

- Super attention to detail

- Ability to handle repetitive tasks on a daily basis

- Proactive work ethic with minimal supervision

- Ability to concentrate for lengthy periods and perform accurately with adequate speed

- Ability to interpret data, exercise good judgment, and ask questions

- Communicate effectively with all levels of personnel


**Highlights**


Next steps:

1. Click to apply: https://sforce.co/2W1DckC

2. Send updated resume to Stephanie.Corona@KellyServices.com

3. Call 512-372-4413 extension 219


For immediate consideration, please e-mail resume to Stephanie.Corona@KellyServices.com and follow up with a call to 512-372-4413 extension 219


Highlights

AS A KELLY CUSTOMER SERVICE REPRESENTATIVE, YOU-LL HAVE ACCESS TO WORLD-CLASS PERKS, INCLUDING:

- Kelly-sponsored Affordable Care Act health care coverage available to eligible employees

- Group insurance options*

- Service bonus plan

- Holiday pay plan

- Weekly electronic pay options

- Online training campus that provides more than 3,000 free courses to help improve and develop skills

- Exclusive online employee community

- Employee assistance program available at no cost

- Corporate discounts

- Transportation Spending Accounts

- Offered and administered by Leslie & Associates. These plans are not sponsored by Kelly Services

Why Kelly?

At Kelly Services, we work with the best. Our clients include 95 of the Fortune 100- companies, and more than 70,000 hiring managers rely on Kelly annually to access the best talent to drive their business forward. If you only make one career connection today, connect with Kelly.

About Kelly Services

As a workforce advocate for over 70 years, we are proud to directly employ nearly 500,000 people around the world and have a role in connecting thousands more with work through our global network of talent suppliers and partners. Revenue in 2017 was $5.4 billion. Visit kellyservices.com and connect with us on Facebook, LinkedIn and Twitter.

Kelly Services is an equal opportunity employer including, but not limited to, Minorities, Females, Individuals with Disabilities, Protected Veterans, Sexual Orientation, Gender Identity and is committed to employing a diverse workforce. Equal Employment Opportunity is The Law.


**Why Kelly** **** **?**


At Kelly
Services , we work with the best. Our clients include 95 of the Fortune
100 companies, and more than 70,000 hiring managers rely on Kelly annually to access
the best talent to drive their business forward. If you only make one career connection today, connect
with Kelly.




**AboutKelly Services** ****




As a workforce advocate for over 70 years, we are proud to directly employ nearly 500,000 people
around the world and have a role in connecting thousands more with work through our global network of
talent suppliers and partners. Revenue in 2017 was $5.4 billion. Visit kellyservices.com and connect with us on Facebook, LinkedIn and Twitter .


Kelly Services is an equal opportunity employer including, but not limited to, Minorities, Females,
Individuals with Disabilities, Protected Veterans, Sexual Orientation, Gender Identity and is
committed to employing a diverse workforce. Equal Employment Opportunity
is The Law.

Categories

Posted: 2019-07-24 Expires: 2019-09-12

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Customer Service Representative for Corporate events $13 745 AM - 445 PM

Kelly Services
Austin, TX 78759

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