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26 days old

Customer Service Representative

Kelly Services
Fort Myers, FL 33906
Customer Service Representative needed in Fort Myers, FL (Advanced Excel) - This is a company that is part of the Aerospace and Defense industry.


Pay Rate: $17/hr.


Hours: Monday - Friday 8:30 a.m. - 5:00 p.m.


**Essential Duties and Responsibilities include the following:** Other duties may be assigned.


Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.


+ Respond to customer requests via email or telephone.

+ Review Customer Requirements and communicating relevant information to other departments to ensure that customer requirements are met.

+ Responsible for serving as the liaison between the repair shop, the customer and the Sales Directors.

+ Scan, Save and email Quotes and receive customer approvals.

+ Process customer approvals.

+ Process received and shipped units in customers portals.

+ Process Sales Orders and Exchanges, when applicable.

+ Complete internal audit process before customer units ship.

+ Perform shipping process for work orders in internal operating system and advise customer of outbound waybill information.


+ Input shipping information into an Excel Work Order Log.


+ Notify customer if there are discrepancies to their RO and advise customer if we no longer have capability on a unit received.

+ Respond to RFQ requests via customers and Sales Directors.

+ Open Work Orders for incoming units.

+ Works closely with Quality to resolve customer cases.

+ Download and save shop photos of customers units.

+ Attend, create, update and prepare reports for weekly Production Meetings, when applicable.

+ Provide weekly status reports to specific customers and other departments.

+ Organize, order and distribute promo items for trade shows, golf events and holiday gifts to our customers/vendors.


Seeking a customer service specialist with administrative capabilities and advanced Excel experience (Macros/Pivot Tables, etc)


Please apply today and be sure to attach your most current resume.


**Why Kelly** **** **?**


As a worker today, its up to you to take charge of your career and look for opportunities to learn, grow, and achieve your potential. Helping you find whats next is what were all about. We know whats going on in the evolving world of workjust ask the 440,000 people we employ each year. Connecting with us means getting the support, guidance, and opportunities needed to take your career where you may have never imagined.


**About Kelly** ****


At Kelly, were always thinking about whats next and advising job seekers on new ways of working to reach their full potential. In fact, were a leading advocate for temporary/nontraditional workstyles, because we believe they allow flexibility and tremendous growth opportunities that enable a better way to work and live (plus, did we mention we provide a ton of benefits ?). Connecting great people with great companies is what we do best, and our employment opportunities span a wide variety of workstyles, skill levels, and industries around the world.


Kelly is an equal opportunity employer committed to employing a diverse workforce and providing accommodations for people with disabilities in all parts of the hiring process as required under its Employment Accommodation Policy. Kelly will work with applicants to meet accommodation needs that are made known to Kelly in advance.
Posted: 2021-10-01 Expires: 2021-11-15

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Customer Service Representative

Kelly Services
Fort Myers, FL 33906

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