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11 days old

Customer Service Representative

Kelly Services
Grand Rapids, MI 49507
**DIRECT HIRE CUSTOMER SERVICE REPRESENTATIVE ROLE NOW AVAILABLE!**


Kelly is seeking service-oriented and detail-focused individuals for a Direct Hire role in the Grand Rapids, MI area. This role will handle excellent customer service and quality correspondence to support customers and sale representatives for a top manufacturing company.


This position is M-F 8am-5pm seeking to pay $35-45k based on experience!


**_Job Duties:_** :


+ Interacts with customers via telephone, email, online chat, or in person to provide support and information on products or services.

+ Collects and enters orders for new or additional products.

+ Assists the Technical Sales Representative with price negotiation and contract review.

+ Fields customer questions and complaints; when the issue is beyond the representatives knowledge, forwards to the assigned Technical Sales Representative or other appropriate staff.

+ Ensures that appropriate actions are taken to resolve customers problems and concerns.

+ Maintains customer accounts and records of customer interactions with details of inquiries, complaints, or comments.

+ Monitor inventory levels for specific customer products.

+ Project management in conjunction with Technical Sales Representative.

+ Performs other related duties as assigned.


**_Required Skills/Abilities:_**


+ Excellent communication skills including active listening.

+ Service-oriented and able to resolve customer grievances.

+ Proficient computer skills with the ability to learn new software.

+ Proficient in Microsoft Office suite or related software.

+ Technical math and mechanical skills preferred.

+ High school diploma or equivalent required.

+ Customer service experience preferred.

+ Experience reading blueprints preferred.

+ Experience in the rubber, seal, or gasket industry preferred.


This is a full-time warehouse position with complete benefit package, including excellent health benefits, profit sharing, and bonuses!


**This position has immediate openings! If you are interested, apply now - for immediate consideration, email your resume to zacs640@kellyservices.com or text job now to 616-226-1399!**


**Why Kelly** **** **?**


Youre looking to keep your career moving onward and upward, and were here to help you do just that. Our financial staffing experts will connect you with premier companies for opportunities where you can learn, grow, and thrive. Jobs that fit your skills and experience, and most importantly, fit right on your path of where you want to go in in your career. It all adds up.


**About Kelly** ****


At Kelly, were always thinking about whats next and advising job seekers on new ways of working to reach their full potential. In fact, were a leading advocate for temporary/nontraditional workstyles, because we believe they allow flexibility and tremendous growth opportunities that enable a better way to work and live (plus, did we mention we provide a ton of benefits ?). Connecting great people with great companies is what we do best, and our employment opportunities span a wide variety of workstyles, skill levels, and industries around the world.


Kelly is an equal opportunity employer committed to employing a diverse workforce and providing accommodations for people with disabilities in all parts of the hiring process as required under its Employment Accommodation Policy. Kelly will work with applicants to meet accommodation needs that are made known to Kelly in advance.

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Posted: 2021-05-03 Expires: 2021-06-03

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Customer Service Representative

Kelly Services
Grand Rapids, MI 49507

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