20 days old

Customer Service Representative

Kelly Services
Grand Rapids, MI 49507
**Kelly has a GREAT temp to hire position for a Customer Service Representative in Grand Rapids, MI**

**Hours: 8AM-5PM**

**Pay: $18/hour**

Weekly Pay

**Summary** : Assure that best possible service is provided to clients while maintaining the highest margin and customer service standards by performing the following duties.

**Essential Duties and Responsibilities** include the following. Other duties may be assigned.

Handle communications (phone calls, emails, faxes, web entries) from clients, carriers, shippers and consignees. Be able to receive and communicate information in a clear, factual manner.

Contact carrier for scheduling pick-ups.

Perform appropriate routings and mode selection based on distance and time relationship to delivery specifications, shipment characteristics (weight, dimensions, value) and services required (inside delivery, lift gate, blanket wrapped, etc).

Record shipments into Explorer system, with all known critical information to make correct procurement decisions; will seek to acquire any key information not known.

Dispatch all loads for clients; manage shipments assuring on-time, damage free and consistent performance, including management of expedited (hot loads) and dedicated shipments.

Perform tracing of all shipments as required, including activity to assure that clients expectations are met or exceeded.

Generate appropriate daily, weekly and monthly service, cost or claims reports for clients as requested by supervisor.

Follow appropriate procedure for lost or damaged freight. Research and investigate claims or losses as requested by supervisor.

Use UTS Explorer and available rate tools to obtain specific rates for Client sell and Carrier buy; calculate and record all known accessorial charges.

Meet with clients as requested by supervision.

Problem solve issues for our clients

Ability to prioritize client needs in a fast paced environment

Train new employees when requested by supervision.

Participate in after business hours on-call operation services by taking rotation weeks as scheduled by Management.

If interested in the position, apply online and schedule time for us to talk:

**Why Kelly** **** **?**

As a worker today, its up to you to take charge of your career and look for opportunities to learn, grow, and achieve your potential. Helping you find whats next is what were all about. We know whats going on in the evolving world of workjust ask the 440,000 people we employ each year. Connecting with us means getting the support, guidance, and opportunities needed to take your career where you may have never imagined.

**About Kelly** ****

At Kelly, were always thinking about whats next and advising job seekers on new ways of working to reach their full potential. In fact, were a leading advocate for temporary/nontraditional workstyles, because we believe they allow flexibility and tremendous growth opportunities that enable a better way to work and live (plus, did we mention we provide a ton of benefits ?). Connecting great people with great companies is what we do best, and our employment opportunities span a wide variety of workstyles, skill levels, and industries around the world.

Kelly is an equal opportunity employer committed to employing a diverse workforce and providing accommodations for people with disabilities in all parts of the hiring process as required under its Employment Accommodation Policy. Kelly will work with applicants to meet accommodation needs that are made known to Kelly in advance.
Posted: 2021-08-27 Expires: 2021-09-27

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Customer Service Representative

Kelly Services
Grand Rapids, MI 49507

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