29 days old

Customer Service Representative

Kelly Services
Grove City, OH 43123
**Job Description**

Kelly Services is currently seeking multiple Member Support Specialist for a customer in Grove City, OH. These are PERMANENT PLACEMENT POSITIONS.

Shift: 8 hour shifts between 8am to 1am

Pay: Based on experience


The Member Support Specialist will respond to general inquiry questions and assist members via Email, Live Chat, and Voice. The Support Specialist will provide product and services information as well as assist with billing inquiries, website and app technical assistance, and membership retention.

Job Responsibilities:

- Provide support to the member servicing various product questions and/or issue resolution via emails and live chats

- Provide timely, efficient and accurate follow up to user questions or issues

- Answer member emails and live chats regarding billing issues, product problems, service questions, and general concerns

- Serve as a champion of the brand and help save membership through excellent communication and brand awareness

- Responsible for maintaining a high level of professionalism working to establish rapport with every member

- Update member information in multiple member databases depending on member need

- Work with the management team to stay updated on product knowledge and be informed of any changes in company policies


Job Requirements:

- High School or GED Diploma

- Excellent written communication skills; attention to detail, data accuracy and speed

- Ability to navigate multiple technology systems

- Interpreting data and questions to create first contact resolution

- Problem analysis and problem-solving

- Customer service orientation

- Adaptability in a fast-paced changing environment

- Well-versed in fast response data entry communication

- Must have excellent grammar, punctuality, speed and the ability to thrive in a complex organization

- Must be able to think proactively and to collaborate effectively

**Why Kelly** **** **?**

As a worker today, its up to you to take charge of your career and look for opportunities to learn, grow, and achieve your potential. Helping
you find whats next is what were all about. We know whats going on in the evolving world of workjust ask the nearly 500,000 people we employ
each year. Connecting with us means getting the support, guidance, and opportunities needed to take your career where you may have never imagined.

**About Kelly** ****

At Kelly, were always thinking about whats next and advising job seekers on new ways of working to reach their full potential. In fact, were a
leading advocate for temporary/nontraditional workstyles, because we believe they allow flexibility and tremendous growth opportunities that enable
a better way to work and live. Connecting great people with great companies is what we do best, and our employment opportunities span a wide variety
of workstyles, skill levels, and industries around the world.

Kelly is an equal opportunity employer committed to employing a diverse workforce, including, but not limited to, minorities, females,
individuals with disabilities, protected veterans, sexual orientation, gender identity. Equal Employment Opportunity is The Law.
Posted: 2019-11-15 Expires: 2020-01-11

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Customer Service Representative

Kelly Services
Grove City, OH 43123

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