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Customer Service Representative

Kelly Services

Hahnville, LA
Job Code:
  • Customer Service
Kelly Services
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Job Details

Job Title Customer Service Representative

Jobid US2921MM_24807411

Location: Hahnville, LA, 70057, USA

Description **Job Description**

Seeking a Customer Service Rep with a logistics background for a great company located in Hahnville, LA

-Process orders from start to finish, including order entry, sourcing product, order changes and invoice processing including creation, printing and mailing.

-Understand Demand Requirement Planning and sales forecasts regarding filling orders.

-Maintain system to ensure product availability, stock levels, and on-time delivery.

-Prepare orders process status report on all customer shipments and track arrivals, including but not limited to consignment notification updates.

-Obtain and monitor scheduled shipment dates.

-Present price, customer credit and terms, and available discounts in accordance with standard procedures and customer's profile.

-Prepare invoice processing including creation, printing and mailing.

-Consignment stock management

-Handle all customer complaints; proactively track and facilitate resolution.

-Discuss availability issues with customers and to determine resolution

-Work cooperatively with sales team and other members of the distribution team.

-Maintain pricing guidelines established by management in customer quotations.

-Review claims and issue and process credits.


-High School Diploma or equivalent and relevant work experience in the industry

-3- 5 years sales support or customer care process experience in manufacturing industry, preferably in the PVC industry

-Knowledge of customer service principles and practices

-Sound working knowledge of SAP (preferred) or other similar system, knowledge and experience in developing and maintaining spreadsheets and other office software, including -Microsoft Applications

-Understanding of bulk truck, tank truck and rail car logistics

-Experience interacting over the telephone with an extensive call volume.

-Problem analysis and problem-solving skills and techniques; strong negotiation skills.

-Excellent communication and interpersonal skills.

-Detail oriented, pleasant and professional

-High tolerance for stress

**Why Kelly** **®** **?**

At KellyServices ® , we work with the best. Our clients include 95 of the Fortune100 ™ companies, and more than 70,000 hiring managers rely on Kelly annually to accessthe best talent to drive their business forward. If you only make one career connection today, connectwith Kelly.

**AboutKelly Services** **®**

As a workforce advocate for over 70 years, we are proud to directly employ nearly 500,000 peoplearound the world and have a role in connecting thousands more with work through our global network oftalent suppliers and partners. Revenue in 2017 was $5.4 billion. Visit and connect with us on Facebook, LinkedIn and Twitter .

Kelly Services is an equal opportunity employer including, but not limited to, Minorities, Females,Individuals with Disabilities, Protected Veterans, Sexual Orientation, Gender Identity and iscommitted to employing a diverse workforce. Equal Employment Opportunityis The Law.

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