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Customer Service Representative

Kelly Services

Hahnville, LA 70057
Kelly Services
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Job Details

**Job Description**

Seeking a Customer Service Rep with a logistics background and chemical plant experience for a great company located in Hahnville, LA

-Process orders from start to finish, including order entry, sourcing product, order changes and invoice processing including creation, printing and mailing.

-Understand Demand Requirement Planning and sales forecasts regarding filling orders.

-Maintain system to ensure product availability, stock levels, and on-time delivery.

-Prepare orders process status report on all customer shipments and track arrivals, including but not limited to consignment notification updates.

-Obtain and monitor scheduled shipment dates.

-Present price, customer credit and terms, and available discounts in accordance with standard procedures and customer's profile.

-Prepare invoice processing including creation, printing and mailing.

-Consignment stock management

-Handle all customer complaints; proactively track and facilitate resolution.

-Discuss availability issues with customers and to determine resolution

-Work cooperatively with sales team and other members of the distribution team.

-Maintain pricing guidelines established by management in customer quotations.

-Review claims and issue and process credits.


A successful candidate will have:

-High School Diploma or equivalent and relevant work experience in the industry

-Chemical plant experience

-3- 5 years sales support or customer care process experience in manufacturing industry, preferably in the PVC industry

-Knowledge of customer service principles and practices

-Sound working knowledge of SAP (preferred) or other similar system, knowledge and experience in developing and maintaining spreadsheets and other office software, including -Microsoft Applications

-Understanding of bulk truck, tank truck and rail car logistics

-Experience interacting over the telephone with an extensive call volume.

-Problem analysis and problem-solving skills and techniques; strong negotiation skills.

-Excellent communication and interpersonal skills.

-Detail oriented, pleasant and professional

-High tolerance for stress

**Why Kelly** **** **?**

At Kelly
Services , we work with the best. Our clients include 95 of the Fortune
100 companies, and more than 70,000 hiring managers rely on Kelly annually to access
the best talent to drive their business forward. If you only make one career connection today, connect
with Kelly.

**AboutKelly Services** ****

As a workforce advocate for over 70 years, we are proud to directly employ nearly 500,000 people
around the world and have a role in connecting thousands more with work through our global network of
talent suppliers and partners. Revenue in 2017 was $5.4 billion. Visit and connect with us on Facebook, LinkedIn and Twitter .

Kelly Services is an equal opportunity employer including, but not limited to, Minorities, Females,
Individuals with Disabilities, Protected Veterans, Sexual Orientation, Gender Identity and is
committed to employing a diverse workforce. Equal Employment Opportunity
is The Law.
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