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Customer Service Representative - Hampton, VA

Kelly Services


Location:
Hampton, VA
Date:
06/06/2018
2018-06-062018-07-05
Job Code:
US6430DJ_24941857
Categories:
  • Customer Service
Kelly Services
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Job Details

Job Title Customer Service Representative - Hampton, VA

Jobid US6430DJ_24941857

Location: Hampton, VA, 23669, USA

Description **Job Description**

- Responds to incoming customer calls and assist enrollees in selecting a CMO and PCP, request a change in PCP, request general information about accessing services in the GF program, discuss problems, resolve issues and document complaints.

- Process enrollment, disenrollment and change related requests.

- Maintains updated knowledge of all GF program information and policies and procedures and program changes.

- Performs consumer outreach and education as needed.

- Remains courteous, helpful, and sensitive to consumer needs at all times.

- Remains unbiased and maintains consumer confidentiality.

- Raises issues of concern and/or problems to the attention of a Team Lead

- Conducts research and follow up on problematic cases as needed.

- Perform other duties as assigned by management.

**Requirements**

Associate's degree or relevant years of experience preferred; two years of human services and or customer service experience and knowledge of the community to be served desirable; ability to interact courteously and effectively with culturally diverse populations; strong organizational, written, and verbal communication skills; ability to perform comfortably in a fast-paced, deadline-oriented work environment; ability to successfully execute many complex tasks simultaneously; and ability to work as a team member, as well as independently; bi-lingual capabilities a plus.

**Highlights**

Temp-To-Hire with advancement opportunities

$12.00/Hour

Incentive Opportunities

**Why Kelly** **®** **?**

At KellyServices ® , we work with the best. Our clients include 95 of the Fortune100 ™ companies, and more than 70,000 hiring managers rely on Kelly annually to accessthe best talent to drive their business forward. If you only make one career connection today, connectwith Kelly.

**AboutKelly Services** **®**


As a workforce advocate for over 70 years, we are proud to directly employ nearly 500,000 peoplearound the world and have a role in connecting thousands more with work through our global network oftalent suppliers and partners. Revenue in 2017 was $5.4 billion. Visit kellyservices.com and connect with us on Facebook, LinkedIn and Twitter .

Kelly Services is an equal opportunity employer including, but not limited to, Minorities, Females,Individuals with Disabilities, Protected Veterans, Sexual Orientation, Gender Identity and iscommitted to employing a diverse workforce. Equal Employment Opportunityis The Law.



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