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Customer Service Representative I

Kelly Services


Location:
Byfield, MA
Date:
04/19/2018
2018-04-192018-05-19
Job Code:
US41L3NW_BH1300086
Categories:
  • Customer Service
Kelly Services
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Job Details

Job Title Customer Service Representative I

Jobid US41L3NW_BH1300086

Location: Byfield, MA, 01922, USA

Description **Customer Service Representative**

Kelly Services is currently seeking a Customer Service Representative for one of our top pharmacy benefit management clients in Byfield, MA with a Temp-to-Hire possibility. This assignment will pay $12.00-13.00 per hour based on experience. As a Customer Service Representative placed with Kelly Services, you will be responsible for providing world-class service to our customers in an accurate, efficient, and professional manner. Our client’s fast-paced, team-oriented environment is the perfect place to take your customer service career to the next level!
**Responsibilities include but not limited to:**


+ Perform data entry and use software programs.
+ Maintain solid customer relationships by handling their questions and concerns with speed and professionalism.
+ Must document all calls and evaluate each account to determine if further research is necessary.
+ Responsible for providing world-class service to our customers in an accurate, efficient, and professional manner.
**Job Requirements:**


+ High School Diploma/equivalent.
+ Previous experience desired, call center environment, solid interpersonal customer service and interaction.
+ Must be available between the hours of operation, need to be very flexible as shifts will be assigned to the contractor (need to be available 7 days a week between the hours of 8:00 AM -7:30 PM).
+ Must be available for 3 to 4 weeks of training (hours during training: 9:00 AM – 5:30 PM)
+ Must be able to work Saturdays.
+ Must be able to process applications for enrollment, enter prescriptions, and be able to sit at a computer for a majority of the day.
+ Requires close attention to accuracy, performs independently, subject to practices and procedures.
+ Required to meet productivity standards as set forth by the management team; and identify and report trends in call drivers to management.
+ Ability to work with team metrics and meet/exceed them.
**Terms of Assignment:**


+ **A minimum of a High School diploma/equivalent.**
+ **Temp-to-Perm possibility**
**Why Kelly?**

At Kelly Services®, we work with the best. Our clients include 99 of the _Fortune_ 100™ companies, and more than 70,000 hiring managers rely on Kelly® annually to access the best talent to drive their business forward. If you only make one career connection today, connect with Kelly.

As a Kelly Services candidate you will have access to numerous perks, including:


+ Exposure to a variety of career opportunities as a result of our expansive network of client companies
+ Career guides, information and tools to help you successfully position yourself throughout every stage of your career
+ Access to more than 3,000 online training courses through our Kelly Learning Center
+ Weekly pay and service bonus plans
+ Group- rate insurance options available immediately upon hire*
**Let us help advance your career today.**

_*Available for purchase and administered by a designated third-party vendor_

_Kelly Services is an equal opportunity employer including, but not limited to, Minorities, Females, Individuals with Disabilities, Protected Veterans, Sexual Orientation, and Gender Identity, and is committed to employing a diverse workforce._

_Please note this position is not being recruited by your local Kelly branch but by a remote location. Please submit your resume for immediate consideration._

**Why Kelly** **®** **?**

At KellyServices ® , we work with the best. Our clients include 95 of the Fortune100 ™ companies, and more than 70,000 hiring managers rely on Kelly annually to accessthe best talent to drive their business forward. If you only make one career connection today, connectwith Kelly.

**AboutKelly Services** **®**


As a workforce advocate for over 70 years, we are proud to directly employ nearly 500,000 peoplearound the world and have a role in connecting thousands more with work through our global network oftalent suppliers and partners. Revenue in 2017 was $5.4 billion. Visit kellyservices.com and connect with us on Facebook, LinkedIn and Twitter .

Kelly Services is an equal opportunity employer including, but not limited to, Minorities, Females,Individuals with Disabilities, Protected Veterans, Sexual Orientation, Gender Identity and iscommitted to employing a diverse workforce. Equal Employment Opportunityis The Law.



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