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8 days old

Customer Service Representative II

Kelly Services
Urbandale, IA 50322
**At Kelly** **** **Professional & Industrial, were passionate about helping you find a job that works for you. How about this one?** Were seeking a Customer Service Representative II to work at an industry-leading agriculture equipment manufacturing client of ours in Urbandale Iowa. With us, its all about finding the job thats just right.


**Why you should apply to be** **Customer Service Representative II:**


+ Long-term opportunity with a well-known, reputable company!

+ Pay Rate: $17.25/hr


+ Candidates must be able to work shifts during our business hours of Monday-Friday 7am-7pm, occasional holidays, weekends, and overtime based on the needs of the business.*Training and mentoring will be on 1st shift and last approximately 6 weeks.

+ Weekly electronic pay options

+ Access to outstanding Kelly perks via https://www.mykelly.us/us-mykelly/perks/


**Whats a typical day like for a** **Customer Service Representative II** **?**


PRIMARY RESPONSIBILITIES & DUTIES:


+ The ISG R4 (Region 4) support team provides front-line technical support/information/solutions to John Deere dealers and customers on Intelligent Solutions Group (ISG)product related inquiries, issues, and concerns to optimize customer satisfaction and retention.

+ Technicians provide support via multiple channels (telephone, email, and chat) while effectively documenting each interaction within our case management system.

+ Technicians also create and maintain support tools/solutions available online.

+ A few of the 80+ products supported by this support team:

+ MyJohnDeere/Website-Dashboard, JDLink, Operations Center, Apex Farm Management, Stellar Support, Mobile Apps, GreenStar Displays, StarFire Receivers, JDLink Terminals, AutoTrac and machine guidance.


REQUIRED SKILLS, KNOWLEDGE, & RELEVANT WORK EXPERIENCE:


+ Skills in interpersonal communications, negotiation, and conflict resolution.

+ 6+ months experience with customer service / support experience.

+ High comfort level and experience with consumer software applications.

+ Strong computer and troubleshooting skills.

+ Ability to work support hours and occasional holidays to support the business.


DESIRED SKILLS, KNOWLEDGE, & RELEVANT WORK EXPERIENCE:


+ Knowledge of agriculture, turf (mowers) and utility vehicles.

+ Prior work experience in Agriculture or Technology dealer channels.

+ Bachelor's degree in Agriculture, Business, Engineering related field, IT or a similar discipline.


**What happens next**

Once you apply, youll proceed to next steps if your skills and experience look like a good fit. But dont worryeven if this position doesnt work out, youre still in our network. That means all of our recruiters will have access to your profile, expanding your opportunities even more.


Helping you discover whats next in your career is what were all about, so lets get to work. Apply to be a Customer Service Representative II today!


**\#VN2021**


**Why Kelly** **** **?**


Youre looking to keep your career moving onward and upward, and were here to help you do just that. Our financial staffing experts will connect you with premier companies for opportunities where you can learn, grow, and thrive. Jobs that fit your skills and experience, and most importantly, fit right on your path of where you want to go in in your career. It all adds up.


**About Kelly** ****


At Kelly, were always thinking about whats next and advising job seekers on new ways of working to reach their full potential. In fact, were a leading advocate for temporary/nontraditional workstyles, because we believe they allow flexibility and tremendous growth opportunities that enable a better way to work and live (plus, did we mention we provide a ton of benefits ?). Connecting great people with great companies is what we do best, and our employment opportunities span a wide variety of workstyles, skill levels, and industries around the world.


Kelly is an equal opportunity employer committed to employing a diverse workforce and providing accommodations for people with disabilities in all parts of the hiring process as required under its Employment Accommodation Policy. Kelly will work with applicants to meet accommodation needs that are made known to Kelly in advance.
Posted: 2021-11-19 Expires: 2021-12-20

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Customer Service Representative II

Kelly Services
Urbandale, IA 50322

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