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20 days old

CUSTOMER SERVICE REPRESENTATIVE III

Kelly Services
Johnston, IA 50131
Ready to get back to work, safely? Nows the time to join the Kelly Professional & Industrial team as a CUSTOMER SERVICE REPRESENTATIVE III at a premier, cutting-edge, global industrial manufacturer client in JOHNSTON, IA. And a clean, safe work environment is just the beginning.


Whats a typical day as a CUSTOMER SERVICE REPRESENTATIVE III? Youll be:


As a Service Representative,


You will handle inbound calls from customers and channel partners (dealers, merchants, and sponsors) to achieve service level as well as researching and resolving inquiries by phone and written correspondence on a variety of finance products. In this position, you will also:


Document customer and channel interactions and enter descriptive information online in order to provide history and track issue resolution

Resolve or make business decisions on escalated and complex questions while referencing multiple screens and/or documents

Troubleshoot and assist customers on JDF websites and systems

Track trends and identify streamlined processes for customer, channel and product concerns and inform/provide feedback to appropriate departments or units


?


PAY RATE: $19/ hour


SHIFTS: 1) 8-hour shifts Monday-Friday

2) 10-hour shift Monday, 10-hour shift Tuesday, 8-hour shift Wednesday, 4-hr shift Thursday, 8-hour shift Friday

3) 10-hour shift Monday, 10-hour shift Tuesday, 8-hour shift Wednesday, 8-hour shift either Thursday/Friday, 4-hour shift Saturday


What happens next:


Once you apply, youll proceed to next steps if your skills and experience look like a good fit. But dont worryeven if this position doesnt work out, youre still in our network. That means all of our recruiters will have access to your profile, expanding your opportunities even more. Helping you discover whats next in your career is what were all about, so lets get to work. Apply today!


Please note - these positions are being recruited for by a virtual Kelly recruiter, not your local branch office. You can apply directly to this posting (PLEASE INCLUDE AN UPDATED RESUME) or by emailing your resume to barcesk@kellyservices.com. Please include the title of the job and its location in your email.


\#LSIM2021 #TJP2021 #TJP2021_PNI


**Why Kelly** **** **?**


Youre looking to keep your career moving onward and upward, and were here to help you do just that. Our financial staffing experts will connect you with premier companies for opportunities where you can learn, grow, and thrive. Jobs that fit your skills and experience, and most importantly, fit right on your path of where you want to go in in your career. It all adds up.


**About Kelly** ****


At Kelly, were always thinking about whats next and advising job seekers on new ways of working to reach their full potential. In fact, were a leading advocate for temporary/nontraditional workstyles, because we believe they allow flexibility and tremendous growth opportunities that enable a better way to work and live (plus, did we mention we provide a ton of benefits ?). Connecting great people with great companies is what we do best, and our employment opportunities span a wide variety of workstyles, skill levels, and industries around the world.


Kelly is an equal opportunity employer committed to employing a diverse workforce and providing accommodations for people with disabilities in all parts of the hiring process as required under its Employment Accommodation Policy. Kelly will work with applicants to meet accommodation needs that are made known to Kelly in advance.
Posted: 2021-09-03 Expires: 2021-10-04

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CUSTOMER SERVICE REPRESENTATIVE III

Kelly Services
Johnston, IA 50131

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