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29 days old

Customer Service Representative III

Kelly Services
Milan, IL 61264
Ready to get back to work, safely? Nows the time to join the Kelly Professional & Industrial team as a CUSTOMER SERVICE REPRESENTATIVE III at a premier, cutting-edge, global industrial manufacturer client in MILAN, IL. And a clean, safe work environment is just the beginning.


Whats a typical day as a CUSTOMER SERVICE REPRESENTATIVE III? Youll be:


+ Investigate, resolve, and respond to overage and shortage claims using various methods including pulling and evaluating parcel and grid trips

+ Assign error case code accordingly based on the outcome of the investigation

+ Consider approval for shipping errors that require processing exceptions

+ Interact with John Deere dealers daily by phone (outbound calls) and email

+ This position makes outbound calls to John Deere dealers on a daily basis. The only inbound calls received are calls being returned by the dealers. This is not an inbound call center position.

+ Communicate with carriers and outside suppliers to obtain tracking information

+ Morning tasks to include running notes job, entering notes into each case, pulling picker reports & splitting cases before cases can be worked each day


Requirements:

Ability to use standard desktop applications such as Microsoft Office (Outlook, Excel, etc.)

Customer Service experience with strong negotiation, communication and listening skills

Experience demonstrating ability to work with many contacts to get information and results in a timely manner


Remote, onsite, or hybrid: Hybrid once training is fully complete and the contingent has shown aptitude in their work. Hybrid schedule will be at the discretion of the manager.

**PAY RATE: $17.25/ hour**


**SHIFTS: 1st Shift and hours: Mon-Fri (some holidays are required) 8-4:30 pm**

**Training schedule: Mon-Fri 7-3:30 pm**


**What happens next:**


**Once you apply, youll proceed to next steps if your skills and experience look like a good fit. But dont worryeven if this position doesnt work out, youre still in our network. That means all of our recruiters will have access to your profile, expanding your opportunities even more. Helping you discover whats next in your career is what were all about, so lets get to work. Apply today!**


**Please note - these positions are being recruited for by a virtual Kelly recruiter, not your local branch office. You can apply directly to this posting (PLEASE INCLUDE AN UPDATED RESUME). Please include the title of the job and its location in your email.**


**\#LSIM2021 #TJP2021 #TJP2021_PNI**


**Get a complete career fit with Kelly** **** **.**


Youre looking to keep your career moving onward and upward, and were here to help you do just that. Our staffing experts connect you with top companies for opportunities where you can learn, grow, and thrive. Jobs that fit your skills and experience, and most importantly, fit right on your path of where you want to go in your career.


**About Kelly** ****


At Kelly, were always thinking about whats next and advising job seekers on new ways of working to reach their full potential. In fact, were a leading advocate for temporary/nontraditional workstyles, because we believe they allow flexibility and tremendous growth opportunities that enable a better way to work and live (plus, did we mention we provide a ton of benefits ?). Connecting great people with great companies is what we do best, and our employment opportunities span a wide variety of workstyles, skill levels, and industries around the world.


Kelly Services is proud to be an Equal Employment Opportunity and Affirmative Action employer. We welcome, value, and embrace diversity at all levels and are committed to building a team that is inclusive of a variety of backgrounds, communities, perspectives, and abilities. At Kelly, we believe that the more inclusive we are, the better services we can provide. Requests for accommodation related to our application process can be directed to Kellys Human Resource Knowledge Center.
Kelly complies with the requirements of Californias state and local Fair Chance laws. A conviction does not automatically bar individuals from employment.
Posted: 2022-08-31 Expires: 2022-10-01

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Customer Service Representative III

Kelly Services
Milan, IL 61264

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