JobWatch

1+ months

Customer Service Representative - Inbound Call Center Representative

Kelly Services
Mahwah, NJ 07430
Kelly Services is currently staffing for a **Consumer Service Representative** for one of our clients located in **Mahwah, NJ.** The position is a Temp to Hire opportunity. Apply today for immediate consideration.


Resumes are required.


**Shift:**


8:30am 4:30pm


Monday Friday


Pay Rate: $17.78 - $20.81/HR


**The duties of the Consumer Service Representative include but are not limited to:**


+ Answers incoming customer calls and emails regarding product problems, service questions and general client concerns

+ Works with online seller platforms to respond to customer inquiries, concerns, process replacements and returns

+ Responsible for maintaining a high level of professionalism with clients and working to establish a positive rapport with every caller

+ Update customer information in the customer service database during and after each call

+ Work with the management team to stay updated on product knowledge and be informed of any changes in product

+ Provides product support and assistance to customers.

+ Reports complex customer problems

+ Reports customer suggestions and recommends product revisions.


**Requirements:**


+ High school diploma/GED required (Associate degree in a business-related field preferred)

+ Ability to remain professional and courteous with customers at all times

+ Must be available to work occasional nights, holidays, and weekends

+ Excellent verbal and written communication skills

+ Multilingual - English, Spanish, French

+ Background troubleshooting smart devices a plus

+ Background troubleshooting Portable A/Cs, Evaporative Air Coolers, Dehumidifiers a plus


**Get a complete career fit with Kelly** **** **.**


Youre looking to keep your career moving onward and upward, and were here to help you do just that. Our staffing experts connect you with top companies for opportunities where you can learn, grow, and thrive. Jobs that fit your skills and experience, and most importantly, fit right on your path of where you want to go in your career.


**About Kelly** ****


At Kelly, were always thinking about whats next and advising job seekers on new ways of working to reach their full potential. In fact, were a leading advocate for temporary/nontraditional workstyles, because we believe they allow flexibility and tremendous growth opportunities that enable a better way to work and live (plus, did we mention we provide a ton of benefits ?). Connecting great people with great companies is what we do best, and our employment opportunities span a wide variety of workstyles, skill levels, and industries around the world.


Kelly Services is proud to be an Equal Employment Opportunity and Affirmative Action employer. We welcome, value, and embrace diversity at all levels and are committed to building a team that is inclusive of a variety of backgrounds, communities, perspectives, and abilities. At Kelly, we believe that the more inclusive we are, the better services we can provide. Requests for accommodation related to our application process can be directed to Kellys Human Resource Knowledge Center.
Kelly complies with the requirements of Californias state and local Fair Chance laws. A conviction does not automatically bar individuals from employment.
Posted: 2022-07-01 Expires: 2022-09-08

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Customer Service Representative - Inbound Call Center Representative

Kelly Services
Mahwah, NJ 07430

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