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Customer Service Representative

Kelly Services

Johnstown, PA
Job Code:
  • Customer Service
Kelly Services
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Job Details

Job Title Customer Service Representative

Jobid US5126RG_24215885

Location: Johnstown, PA, 15901, USA

Description **Job Description**

Now seeking outstanding and highly motivated Customer Service Representatives for leading health care company located in Johnstown, Pa. as a Federal contractor.

This is a very competitive hourly wage of $13.35 / hour,

Shift Hours between 8 am to 10 pm

Responsibilities / Duties include:

Provide telephone customer service to members, employer groups, providers and internal customers;

Perform related work as required or assigned.

Logs all incoming calls with clear concise information and documents all required information within specified time requirements.

Documents and investigates customer complaints and forwards all appropriate documentation to proper department.


Participates in all training.

Must have previous customer service skills in a professional healthcare/insurance environment, as well as one year general clerical experience.

Proficient in MSWord, excellent typing ability & good oral and written communication skills.

Previous knowledge of HMO, PPO, Medicare Risk or any other insurance packages a plus.

High school diploma/GED or any combination of academic education, professional training or work experience which demonstrates the ability to perform duties of the position.


High School Diploma / GED

Preferred Skills: Minimum requirements but not limited to:

Basic computer skills with a working knowledge of Excel, Word

Outstanding verbal and non-verbal communication skills

Exceptional customer service skills to interface with customers on a daily basis

**Why Kelly** **®** **?**

At KellyServices ® , we work with the best. Our clients include 95 of the Fortune100 ™ companies, and more than 70,000 hiring managers rely on Kelly annually to accessthe best talent to drive their business forward. If you only make one career connection today, connectwith Kelly.

**AboutKelly Services** **®**

As a workforce advocate for over 70 years, we are proud to directly employ nearly 500,000 peoplearound the world and have a role in connecting thousands more with work through our global network oftalent suppliers and partners. Revenue in 2017 was $5.4 billion. Visit and connect with us on Facebook, LinkedIn and Twitter .

Kelly Services is an equal opportunity employer including, but not limited to, Minorities, Females,Individuals with Disabilities, Protected Veterans, Sexual Orientation, Gender Identity and iscommitted to employing a diverse workforce. Equal Employment Opportunityis The Law.

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