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9 days old

Customer Service Representative

Kelly Services
Kalamazoo, MI 49048
**_Customer Service Representative in Kalamazoo, MI!_**



Kelly Services is currently seeking a **Remote** **Customer Service Representative** for a leading financial services company in Kalamazoo, MI **.** Our clients fast-paced, team-oriented environment is the perfect place to take career to the next level.



Pay Rate: $14.82 per hour



Hours: 8:00am-5:00pm or 9:00am=5:00pm Monday-Friday. Occasional overtime/some weekends



Duration: 6+ months (extension or TEMP-HIRE). Seeking people who want to be with the company long-term!



**Responsibilities:**




+ Interact with customers who have inquired about a mortgage product and transition the customer to a Mortgage Loan Officer

+ Handle high-volume inbound and outbound calls

+ Communicate with Mortgage Loan Officers when transitioning the customer

+ Refer non sales inquiries to other departments as needed

+ Update records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken

+ Manage a pipeline of leads and schedule follow up calls per department protocol

+ Perform other administrative tasks as needed



**Job Requirements:**




+ High school diploma or equivalent

+ 2-4 years Customer Service experience in the finance or mortgage industry preferred

+ Ability to accurately document and record customer/client information

+ Excellent customer service, communication, and attention to detail

+ Strong computer skills including MS Office (Outlook) and data entry



As a Kelly Services candidate you will have access to numerous perks, including:




+ Exposure to a variety of career opportunities as a result of our expansive network of client companies

+ Career guides, information and tools to help you successfully position yourself throughout every stage of your career

+ Access to more than 3,000 online training courses through our Kelly Learning Center

+ Weekly pay and service bonus plans

+ Group- rate insurance options available immediately upon hire*



**Kelly Temporary Employee Perks:**




+ Kelly-sponsored Affordable Care Act health care coverage available for eligible employees

+ Group medical, prescription, vision, dental, life, and short-term disability insurance options that are available for purchaseand the coverage is portable

+ Service bonus plan

+ Holiday pay plan

+ Weekly electronic pay options

+ Free online training campus available

+ Exclusive online employee communit

+ Employee assistance program (EAP) available at no cost

+ Corporate discounts

+ Transportation spending accounts



***Offered and administered by Leslie & Associates. These plans are not sponsored by Kelly Services**



**Important information:** **This position is recruited for by a National Kelly Services Recruiter, not your local Kelly branch. To be considered for this position, you must use the submit now button below to submit your resumes. If you have questions about the position, you may contact the recruiter (Courtney at kelleco@kellyservices.com) however your resume must be received via the submit now button included within.**


**We invite you to bookmark our Web site and encourage you to review it regularly for new opportunities worldwide:** www.kellyservices.com at http://www.kellyservices.com/ **.**



**_Kelly Services is a U.S.-based Fortune 500 company. With our global network of branch locations, we are uniquely positioned to provide our customers with international staffing support and our employees with diverse assignments around the world._**



**Kelly Services is an Equal Opportunity Employer.**




**Why Kelly** **** **?**



As a worker today, its up to you to take charge of your career and look for opportunities to learn, grow, and achieve your potential. Helping you find whats next is what were all about. We know whats going on in the evolving world of workjust ask the nearly 500,000 people we employ each year. Connecting with us means getting the support, guidance, and opportunities needed to take your career where you may have never imagined.




**About Kelly** ****



At **Kelly** , were always thinking about whats next and advising job seekers on new ways of working to reach their full potential. In fact, were a leading advocate for temporary/nontraditional workstyles, because we believe they allow flexibility and tremendous growth opportunities that enable a better way to work and live. Connecting great people with great companies is what we do best, and our employment opportunities span a wide variety of workstyles, skill levels, and industries around the world.


Kelly is an equal opportunity employer committed to employing a diverse workforce, including, but not limited to, minorities, females, individuals with disabilities, protected veterans, sexual orientation, gender identity. Equal Employment Opportunity is The Law.

\#KellyGTS
Posted: 2020-11-16 Expires: 2020-12-17

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Customer Service Representative

Kelly Services
Kalamazoo, MI 49048

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