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16 days old

CUSTOMER SERVICE REPRESENTATIVE - LAKELAND, FL

Kelly Services
Polk City, FL 33868
**Job Description**


Kelly Services is currently recruiting Customer Service Representative for our client in Lakeland, FL. The potential candidates must have the following qualifications;


* Answering client calls for GSP exchanges or Home Theater and Appliance assistance.

- Researching original purchase and comparable products to offer.

- Navigating Retek for product availability.

- Setting up exchanges and delivery through OMS.

- Tendering OMS orders and standard returns through POS.

- Up selling products and attaching GSP plans.

- Responding to consumer requests.

- Scheduling Repair or Installation service appointments


Minimum Qualifications:

- 6 months to 1 year of Retail and/or Customer Service experience

- Experience in a fast paced environment


Preferred Qualifications

- Passion and Empathy for great Customer Service

- Experience with Service Plans (Total Tech Support, Protection Plans, etc.)

- Experience with systems including Retek, OMS and POS preferred

- Advanced Microsoft Office and Excel experience

- knowledge of the Terms and Conditions of the company-s Service Plan, primarily focused on GSP fulfillment exchanges and be proficient in systems (GSS, Breeze, Retek, CPH, Yantra, OMS and POS) and Microsoft Office. preferred


POTENTIAL CANDIDATES MUST BE AVAILABLE TO ATTEND A THREE WEEK TRAINING - THE TRAINING WILL START ON MONDAY NOVEMBER 11, 2019. THIS IS A SEASONAL POSITION IN WHICH WILL RUN UNTIL THE 1ST OR 2ND WEEK OF FEBRUARY. POTENTIAL CANDIDATES MUST ALSO BE FLEXIBLE WITH THEIR SCHEDULE AND MUST BE AVAILABLE TO WORK WEEKENDS AND HOLIDAYS. ONCE THE TRAINING HAS BEEN COMPLETED THE HOURS WILL VARY AND COULD GO TO 11:00PM AT NIGHT. ATTENDANCE IS CRITICAL FOR THIS ASSIGNMENT ESPECIALLY DURING TRAINING. SALARY $13.50 PER HOUR.


POTENTIAL CANDIDATES PLEASE SUBMIT RESUME TO: arlr128@kellyservices.com


**Why Kelly** **** **?**



As a worker today, its up to you to take charge of your career and look for opportunities to learn, grow, and achieve your potential. Helping
you find whats next is what were all about. We know whats going on in the evolving world of workjust ask the nearly 500,000 people we employ
each year. Connecting with us means getting the support, guidance, and opportunities needed to take your career where you may have never imagined.




**About Kelly** ****



At Kelly, were always thinking about whats next and advising job seekers on new ways of working to reach their full potential. In fact, were a
leading advocate for temporary/nontraditional workstyles, because we believe they allow flexibility and tremendous growth opportunities that enable
a better way to work and live. Connecting great people with great companies is what we do best, and our employment opportunities span a wide variety
of workstyles, skill levels, and industries around the world.


Kelly is an equal opportunity employer committed to employing a diverse workforce, including, but not limited to, minorities, females,
individuals with disabilities, protected veterans, sexual orientation, gender identity. Equal Employment Opportunity is The Law.
Posted: 2019-11-01 Expires: 2019-12-02

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CUSTOMER SERVICE REPRESENTATIVE - LAKELAND, FL

Kelly Services
Polk City, FL 33868

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