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10 days old

Customer Service Representative

Kelly Services
Lakeway, TX 78738
Kelly Services is hiring a Customer Service Representative in Lakeway, Texas.


SUMMARY:


Serves as the critical point of contact for both public and internal employee, patient, visitor customers: properly greeting and recording requests. Serves as the link between customers and various hospital departments for problem resolution. Efficiently performs all duties related to directory assistance and documentation and dispatch of work requests utilizing the hospital - designated softwares.


WHAT IS EXPECTED ESSENTIAL FUNCTIONS:


+ Utilizes telephony and software systems to accurately identify and greet callers, record requests, document and properly assign work requests for all services supported by the CSC.

+ Effectively handles and resolves challenging customer situations through appropriate communication methods.

+ Promptly identifies and escalates challenging situations to appropriate leadership.

+ Responds calm and performs effectively during emergent and/or stressful situations.

+ Monitors and responds to web and email requests in an efficient manner.

+ Ability to evaluate and prioritize emergency calls. Successfully passes competency checklists for dispatch of all urgent requests. Performs all position-appropriate duties in a competent, professional and courteous manner.

+ Demonstrates commitment to customer service - and ability to work positively and productively as part of a team environment - are basic requirements.

+ Expectations listed are intended to describe essential functions only and management retains the right to reassign duties and responsibilities to this position at any time.


KNOWLEDGE, SKILLS AND ABILITIES:


Excellent phone and customer service skills.


+ Ability to read and write in the English language.

+ Proficiency with the Microsoft Office Suite of software.

+ Ability to comprehend instructions, correspondence, memos and other forms of verbal and written communications.

+ Ability to be successful in a stressful, fast-paced environment, handling difficult situations and conflict resolution when necessary.

+ The information contained in this job description is intended to describe the essential job functions required of those assigned to this job.

+ It is not intended to be an exhaustive list of all responsibilities, duties, knowledge, skills, and abilities needed to perform the job.

+ Please note that management retains the right to assign or reassign duties and responsibilities to this job at any time.

+ The ability to competently perform all the essential duties of the position, with or without reasonable accommodation


Work Schedule: Saturday Sunday 6pm-6am, Tuesday Wednesday 2pm-10pm


Length: 6 month assignment possible perm if candidate does a good job


Pay Rate: $15.50


Apply Today!


**Why Kelly** **** **?**


As a worker today, its up to you to take charge of your career and look for opportunities to learn, grow, and achieve your potential. Helping you find whats next is what were all about. We know whats going on in the evolving world of workjust ask the 440,000 people we employ each year. Connecting with us means getting the support, guidance, and opportunities needed to take your career where you may have never imagined.


**About Kelly** ****


At Kelly, were always thinking about whats next and advising job seekers on new ways of working to reach their full potential. In fact, were a leading advocate for temporary/nontraditional workstyles, because we believe they allow flexibility and tremendous growth opportunities that enable a better way to work and live (plus, did we mention we provide a ton of benefits ?). Connecting great people with great companies is what we do best, and our employment opportunities span a wide variety of workstyles, skill levels, and industries around the world.


Kelly is an equal opportunity employer committed to employing a diverse workforce and providing accommodations for people with disabilities in all parts of the hiring process as required under its Employment Accommodation Policy. Kelly will work with applicants to meet accommodation needs that are made known to Kelly in advance.
Posted: 2021-04-05 Expires: 2021-05-06

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Customer Service Representative

Kelly Services
Lakeway, TX 78738

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