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1+ months

Customer Service Representative

Kelly Services
Livonia, MI 48151
Take and process customer orders and address all customer inquiries and complaints.



DUTIES AND RESPONSIBILITIES




+ Take customer orders either directly from customers or sales representatives.

+ Place orders on a timely basis for purchases of materials and supplies to be used in production.

+ Process billing.

+ Handle customer complaints and questions and follow-up with appropriate internal personnel as required.

+ Maintain customer files.

+ Process new items.

+ Process purchase orders.

+ Coordinate accounting credits.

+ Record and distribute customer order changes.

+ Fax confirmations to customers

+ Assist sales personnel as appropriate and assist in generating supplemental sales.

+ Track warehouse items to ensure availability and that agreed upon minimum/maximum levels are followed.

+ Analyze monthly usages and re-stocking per customer

+ Complies with company policies and procedures.

+ Additional duties as assigned by management.



EDUCATION and/or EXPERIENCE



High school diploma or GED



Candidates are PREFERRED who offer the following:



Experience working in a manufacturing environment



Computer data-entry experience



Experience in the corrugated box industry



LANGUAGE SKILLS



Excellent communication skills. Ability to read and interpret documents such as sales reports, operating instructions, and training and procedure manuals. Ability to write routine reports and correspondence.



MATHEMATICAL SKILLS



Ability to add, subtract, multiply, divide in all units of measure. Ability to compute rates, ratios, and percentages and calculate figures and amounts such as discounts, costs, proportions, and volumes.



REASONING ABILITY



Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram (graphic) form. Ability to solve a variety of problems and deal with a variety of situations where only limited information or standardization exists.



TECHNICAL SKILLS



Application knowledge and skill for computer data entry



Application knowledge of products and production processes



Quality standards both ISO and QS



PHYSICAL DEMANDS



Employee is regularly required to walk and talk and hear, stand, and sit. Vision requirements include: close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.



WORK ENVIRONMENT



While performing the duties of this job, the employee is frequently exposed to wet and/or humid conditions, moving mechanical parts, and fumes or airborne particles. The noise level in the work environment is usually loud.



PERFORMANCE MEASUREMENTS



The performance of the Customer Service Representative will be measured as follows:



Operating standards - The employee will need to meet or exceed the Operating Standards set in the area of sales and customer service. Such standards will be set annually and communicated to the representative.



Personal growth - Each year there will be professional goals developed and agreed to by the representative and supervisor.



Employee relations The employee will be evaluated regarding behaviors associated with appropriate human interaction, respect and communication.



Creativity - This will be evaluated by how active the employee is in participating in advancing the business through new and innovative ideas.



Equal Opportunity Employer/Minorities/Females/Disabled/Veterans






**Why Kelly** **** **?**



As a worker today, its up to you to take charge of your career and look for opportunities to learn, grow, and achieve your potential. Helping
you find whats next is what were all about. We know whats going on in the evolving world of workjust ask the nearly 500,000 people we employ
each year. Connecting with us means getting the support, guidance, and opportunities needed to take your career where you may have never imagined.




**About Kelly** ****



At Kelly, were always thinking about whats next and advising job seekers on new ways of working to reach their full potential. In fact, were a
leading advocate for temporary/nontraditional workstyles, because we believe they allow flexibility and tremendous growth opportunities that enable
a better way to work and live. Connecting great people with great companies is what we do best, and our employment opportunities span a wide variety
of workstyles, skill levels, and industries around the world.


Kelly is an equal opportunity employer committed to employing a diverse workforce, including, but not limited to, minorities, females,
individuals with disabilities, protected veterans, sexual orientation, gender identity. Equal Employment Opportunity is The Law.
Posted: 2020-02-14 Expires: 2020-04-16

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Customer Service Representative

Kelly Services
Livonia, MI 48151

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