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6 days old

Customer Service Representative

Kelly Services
Louisville, KY 40207
Kelly Services is seeking **Customer Service Representatives** for a temporary project with a bank located downtown Louisville.



Duration of the project: December 28th March 15th, 2020



Shift 8:30am 5:00pm and 11:30am 8:00pm



Pay Rate: $16/hr





**POSITION PURPOSE AND OBJECTIVES:**


The Seasonal Customer Service Representative is responsible for providing assistance to clients with the status of bank products in a personable way, displaying at all times courtesy, concern, and responsibility to client needs.





**MINIMUM QUALIFICATIONS:**




+ High School Diploma or equivalent _required._

+ Minimum of 6 months Customer Service experience _required;_ Call Center experience _preferred._

+ Demonstrated knowledge of Microsoft Office; working knowledge of Internet.

+ Capacity to be reliable and punctual in role.





**ESSENTIAL JOB FUNCTIONS AND RESPONSIBILITIES:**



+ Answer incoming calls by phone in a timely manner and assist tax preparers and taxpayers with questions about our program; follow up when necessary.

+ Ensure client satisfaction by resolving client research in a prompt and timely manner.

+ Effectively use bank resources, procedure manuals and reference materials to independently service client inquiries when necessary.

+ Consistently strive to provide one call resolution; escalate any issues/questions that arise to a supervisor.

+ Protect client information by following security guidelines and procedures.

+ Display excellent customer service with each customer, co-worker, and all with whom you come into contact.

+ Ensure adherence to scheduled shift start times and break times to optimize availability.

+ Comment the system after every call; wrap up each call appropriately.

+ Complete any necessary paperwork in a timely manner.

+ Willingly performs all other duties and projects as assigned.








**Why Kelly** **** **?**



As a worker today, its up to you to take charge of your career and look for opportunities to learn, grow, and achieve your potential. Helping you find whats next is what were all about. We know whats going on in the evolving world of workjust ask the 440,000 people we employ each year. Connecting with us means getting the support, guidance, and opportunities needed to take your career where you may have never imagined.




**About Kelly** ****




At Kelly, were always thinking about whats next and advising job seekers on new ways of working to reach their full potential. In fact, were a leading advocate for temporary/non-traditional workstyles, because we believe they allow flexibility and tremendous growth opportunities that enable a better way to work and live. Connecting great people with great companies is what we do best, and our employment opportunities span a wide variety of workstyles, skill levels, and industries around the world.


Kelly is an equal opportunity employer committed to employing a diverse workforce and providing accommodations for people with disabilities in all parts of the hiring process as required under its Employment Accommodation Policy. Kelly will work with applicants to meet accommodation needs that are made known to Kelly in advance.
Posted: 2020-11-20 Expires: 2020-12-21

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Customer Service Representative

Kelly Services
Louisville, KY 40207

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