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1+ months

Customer Service Representative

Kelly Services
Mahwah, NJ 07430
Title: Customer Service Representative

Location: Mahwah, NJ - In office

Pay: $17.00 / hour

Hours: Monday - Friday 8am - 5pm

Duration: Temp-Hire

**There is no remote option for this position**


Hiring Immediately


We are looking for an energetic **Consumer Service Representative** to support one of our clients Call Center operations in Mahwah, New Jersey. The purpose of the role is to provide exceptional service to our customers, answering their queries, resolving their issues. If youre tech savvy and a relationship builder, we need you to build positive and pleasant relationships with our customers, helping them feel secure and well-looked-after. We need you to bring a can-do attitude and solutions-focused approach to this role, doing your best to help every customer and giving them a great experience. If this is you, this is the job for you.


Youll be working for a multi-national company offering market-leading home comfort and energy efficiency products that are innovative and appealing to the modern-day consumers.


**As a Consumer Service Representative, your daily duties will include:**


+ Answer incoming customer calls and emails regarding product problems, service questions and general client concerns

+ Work with online seller platforms to respond to customer inquiries, concerns, process replacements and returns

+ Responsible for maintaining a high level of professionalism with clients and working to establish a positive rapport with every caller

+ Update customer information in the customer service database during and after each call

+ Work with the management team to stay updated on product knowledge and be informed of any changes in product

+ Provides product support and assistance to customers.

+ Reports complex customer problems

+ Reports customer suggestions and recommends product revisions.

+ Monday Friday 8:00am 5:00pm


**What were looking for:**


+ High school diploma/GED required; Associate Degree** in a business-related is a plus

+ Ability to remain professional and courteous with customers always

+ Available to work occasional nights, holidays, and weekends

+ Excellent verbal and written communication skills

+ Multilingual** - English, Spanish, French

+ Background troubleshooting smart devices a plus

+ Background troubleshooting Portable A/Cs, Evaporative Air Coolers, Dehumidifiers a plus


** - Not required but is a plus


This is a temp-to-hire position with excellent training and development opportunities available at all levels.


**Why Kelly** **** **?**


Youre looking to keep your career moving onward and upward, and were here to help you do just that. Our financial staffing experts will connect you with premier companies for opportunities where you can learn, grow, and thrive. Jobs that fit your skills and experience, and most importantly, fit right on your path of where you want to go in in your career. It all adds up.


**About Kelly** ****


At Kelly, were always thinking about whats next and advising job seekers on new ways of working to reach their full potential. In fact, were a leading advocate for temporary/nontraditional workstyles, because we believe they allow flexibility and tremendous growth opportunities that enable a better way to work and live (plus, did we mention we provide a ton of benefits ?). Connecting great people with great companies is what we do best, and our employment opportunities span a wide variety of workstyles, skill levels, and industries around the world.


Kelly is an equal opportunity employer committed to employing a diverse workforce and providing accommodations for people with disabilities in all parts of the hiring process as required under its Employment Accommodation Policy. Kelly will work with applicants to meet accommodation needs that are made known to Kelly in advance.
Posted: 2021-08-02 Expires: 2021-09-23

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Customer Service Representative

Kelly Services
Mahwah, NJ 07430

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