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Customer Service Representative

Kelly Services


Location:
Mahwah, NJ
Date:
04/19/2018
2018-04-192018-05-19
Job Code:
US411XKL_24364422
Categories:
  • Customer Service
Kelly Services
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Job Details

Job Title Customer Service Representative

Jobid US411XKL_24364422

Location: Mahwah, NJ, 07430, USA

Description **Job Description**

Provide support on products, and services, with corresponding techniques/processes to external customers and internal operating departments. Provide customer service via phone, email, fax, written communication, and in person during regular business hours as determined by supervisor/manage.

KNOWLEDGE, SKILLS & EXPERIENCE - Functional/technical competencies specific to the role and required to perform the role

Critical Knowledge and Qualifications: (what the role holder must know; including any required general or professional qualifications/education)

- Knowledge of Microsoft Office (Excel is primary focus), SAP, SalesForce.com and other data entry applications preferred.

- Typing speed of 30 wpm.

- Medical Device/ Dental Implant product knowledge a plus.

Critical Skills/technical know-how: (what the role holder must be able to do)

- Ability to perform basic business math skills as it relates to business calculations.

- Must be an active listener with an ability to effectively articulate both verbally and written to customers, doctors and management.

- Must be flexible, organized and be extremely detail oriented.

- Ability to effectively multi-task in a fast-paced corporate environment.

- Must possess a professional demeanor and an overall positive attitude.

- Have an innate customer service mentality and understand that our customers come first.

- Ability to work under pressure and maintain composure with little supervision.

- It is critical that this role functions well in a team environment and is willing and able to fill in for others in the department.

- Ability to withstand long periods of time on telephone and in front of computer monitor.

Critical Experience:

- 2 years experience in customer support or technical support in a manufacturing environment.

- Work experience in a call center in a corporate environment preferred.

- 2 years of college preferred - Business and/or Life Science.

**Why Kelly** **®** **?**

At KellyServices ® , we work with the best. Our clients include 95 of the Fortune100 ™ companies, and more than 70,000 hiring managers rely on Kelly annually to accessthe best talent to drive their business forward. If you only make one career connection today, connectwith Kelly.

**AboutKelly Services** **®**


As a workforce advocate for over 70 years, we are proud to directly employ nearly 500,000 peoplearound the world and have a role in connecting thousands more with work through our global network oftalent suppliers and partners. Revenue in 2017 was $5.4 billion. Visit kellyservices.com and connect with us on Facebook, LinkedIn and Twitter .

Kelly Services is an equal opportunity employer including, but not limited to, Minorities, Females,Individuals with Disabilities, Protected Veterans, Sexual Orientation, Gender Identity and iscommitted to employing a diverse workforce. Equal Employment Opportunityis The Law.



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