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5 days old

Customer Service Representative - Manufacturing Industry - Direct Hire

Kelly Services
New Berlin, WI 53151
**Kelly** in partnership with our customer in New Berlin is seeking qualified candidates for a **Direct Hire Customer Service Representative** role **.** In this Direct Hire role, you will be hired on day number one as an employee of the organization.


**Job Details:**


Shift: 1 st shift hours 7:30am-4:30pm


Pay Rate: $22-23.50/hr. based on skills and experience


Benefit Package: Includes Medical, Dental, Vision, Life, HSA, 401(k), Paid Time Off, Paid Holidays and more!


**Job Duties:**


+ Field incoming phone calls, faxes, and emails from customers and process new parts orders in a highly professional and proficient manner

+ Issue Returned Material Authorizations and track RMA activity within the facility as necessary

+ Conduct the necessary research of bills of material (BOM) and engineering drawings to identify the correct replacement parts for customers specific models

+ Use the companys Materials Resource Planning (MRP) system to generate quotes for every parts order

+ Follow up on all open quotes to pursue potential parts sales, and record reasons for unconverted quotes

+ Provide answers to simple technical questions from customers regarding products & parts

+ Use telemarketing and other marketing techniques to support departmental Parts Marketing Programs to grow the parts business

+ Provide departmental backup as required and support all department goals

+ Other duties as required


**Qualifications:**


+ Associates Degree or BA (preferably Marketing and/or Communications) or some college or technical schooling preferred

+ 1-3 years of experience in customer support call center environment, preferably with some version of Automated Call Distribution program

+ 1-3 years of experience processing parts orders and RMAs

+ Experience with reading and analyzing engineering bills of material

+ Experience with computer MRP/ERP programs

+ Experience working directly with customers

+ Experience developing and maintaining positive customer relationships

+ Knowledge of basic computer programs and familiarity with Microsoft Office products

+ Excellent verbal and written communication skills


Please apply now for this immediate **Direct Hire Customer Service Representative** Opportunity! You may also submit resume to Angie angj432@kellyservices.com .


**Why Kelly** **** **?**


Youre looking to keep your career moving onward and upward, and were here to help you do just that. Our financial staffing experts will connect you with premier companies for opportunities where you can learn, grow, and thrive. Jobs that fit your skills and experience, and most importantly, fit right on your path of where you want to go in in your career. It all adds up.


**About Kelly** ****


At Kelly, were always thinking about whats next and advising job seekers on new ways of working to reach their full potential. In fact, were a leading advocate for temporary/nontraditional workstyles, because we believe they allow flexibility and tremendous growth opportunities that enable a better way to work and live (plus, did we mention we provide a ton of benefits ?). Connecting great people with great companies is what we do best, and our employment opportunities span a wide variety of workstyles, skill levels, and industries around the world.


Kelly is an equal opportunity employer committed to employing a diverse workforce and providing accommodations for people with disabilities in all parts of the hiring process as required under its Employment Accommodation Policy. Kelly will work with applicants to meet accommodation needs that are made known to Kelly in advance.
Posted: 2021-11-22 Expires: 2021-12-23

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Customer Service Representative - Manufacturing Industry - Direct Hire

Kelly Services
New Berlin, WI 53151

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