16 days old

Customer Service Representative - Manufacturing

Kelly Services
Plymouth, MI 48170
Kelly Services in partnership with our customer located in Plymouth, MI is seeking qualified candidates for a Customer Service Representative. This opportunity is a long-term contract position of 1 year. The Customer Service Representative is responsible for all transactions with customers regarding parts and equipment for a large manufacturing company.

Job Duties:

+ Process incoming requests/inquiries from customers via phone, fax and email, answering questions such as price, availability, lead time, etc.

+ Review customer account to determine current account credit status before shipping parts; work with credit department and customer to resolve any outstanding payment issues

+ Process credit card payment for orders as requested by customer

+ Process blanket Pos and ensure deliveries per customer schedule

+ Process emergency same day shipments when required

+ Obtain same day freight charges and ensure customer order is processed with accurate costs and that it meets customer promised delivery dates

+ Issue Return Authorizations for any parts needing to be returned (i.e. defective parts under system or parts warranty, exchange program/core credit items, etc.)

+ Follow up with customer on any open returns to ensure they are received in a timely fashion

+ Ensure all Customs/Duties requirements are fulfilled on any international shipments

+ Generate drop-ship orders when required to send parts from 3rd parties to our customers. Ensure all Pos are received in system at time of drop ship and corresponding sales orders are invoiced to customer.

+ Monitor prices for compliance with German Master Price List and any special pricing conditions are adhered to for customers with those agreements

+ Support other departments with parts requirements as needed (field service, technical support and product management team)

+ Actively promote sales of spare parts

+ Pursue new opportunities and recoup lost business when possible

+ Additional responsibilities as needed


+ Two years experience in a fast-paced order entry and Customer Service Department is required

+ Previous experience using SAP is preferred, but not required

+ Accuracy in order entry and a strong attention to detail is required

+ HS Diploma or GED required

Hours: Monday-Friday 8:00am-4:30pm

Pay: $19.00-20.00/hr. based on skills and experience

Please apply now or submit resume to Angie - for immediate consideration.

**Why Kelly** **** **?**

As a worker today, its up to you to take charge of your career and look for opportunities to learn, grow, and achieve your potential. Helping you find whats next is what were all about. We know whats going on in the evolving world of workjust ask the 440,000 people we employ each year. Connecting with us means getting the support, guidance, and opportunities needed to take your career where you may have never imagined.

**About Kelly** ****

At Kelly, were always thinking about whats next and advising job seekers on new ways of working to reach their full potential. In fact, were a leading advocate for temporary/non-traditional workstyles, because we believe they allow flexibility and tremendous growth opportunities that enable a better way to work and live. Connecting great people with great companies is what we do best, and our employment opportunities span a wide variety of workstyles, skill levels, and industries around the world.

Kelly is an equal opportunity employer committed to employing a diverse workforce and providing accommodations for people with disabilities in all parts of the hiring process as required under its Employment Accommodation Policy. Kelly will work with applicants to meet accommodation needs that are made known to Kelly in advance.
Posted: 2020-11-11 Expires: 2020-12-12

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Customer Service Representative - Manufacturing

Kelly Services
Plymouth, MI 48170

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