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14 days old

Customer Service Representative

Kelly Services
Mason, OH 45040
**Customer Service Representative- Mason, OH**


Kelly Services is currently recruiting for full-time, remote Customer Service Representatives for our client, a leader in premium, luxury and sports eyewear, at their location in Mason, OH.


This is a great opportunity with an industry leader!


**Pay rate:** $15/hour


Long-term Virtual


**Schedules:**


+ NORMAL SCHEDULE between: 8:30 AM 6:30 PM (M-F) (reduced hours subject to change based on business needs)

+ WEEKEND Hours : 9:00 am 5:30 pm (rotating Saturdays)

+ DURING BUSY SEASON: 8 hour shift between 8:30am-9:00pm M-F


Note: This position is currently remote. Candidate must be local to go onsite to pick up equipment.


**Primary Responsibilities and Duties:**


+ Assists customers telephonically and non-telephonically with service and support issues.

+ Resolves problems utilizing department tools, resources, business judgment and expertise, and appropriate partnerships with field/stores resulting in increased customer satisfaction and retention.

+ Acts as a positive role models by demonstrating continuous performance improvement, solid business skills and support of department and company objectives.

+ Ensures productivity, revenue generation, and quality levels are met in order to meet and exceed customer expectations

+ Uses courteous and professional language.

+ Works effectively in a team environment.

+ Creates a win-win resolution to problems.


**Required Skills, Knowledge & Relevant Work Experience:**


+ High School or equivalent

+ Ability to produce quality and professional written correspondence with customers

+ Ability to demonstrate and perform basic math

+ Customer service orientation

+ Intermediate PC knowledge, working knowledge of Windows operating systems, proficient with Microsoft Office, fluent with Internet and mainstream web browsers

+ Commitment to providing resolution to customer issues on the first contact

+ Strong English comprehension and a good command of grammar


**Term of Assignment:**


+ This is a temp-to-hire position for the right fit


**Training:**


Paid training for 1-1 1/2 weeks


**Were hiring, and were here to help you figure out what's next. Please include a copy of your resume and email Sylva at MATTHSY@kellyservices.com today to get started.**


\#TJP2021_PNI


**Why Kelly** **** **?**


Youre looking to keep your career moving onward and upward, and were here to help you do just that. Our financial staffing experts will connect you with premier companies for opportunities where you can learn, grow, and thrive. Jobs that fit your skills and experience, and most importantly, fit right on your path of where you want to go in in your career. It all adds up.


**About Kelly** ****


At Kelly, were always thinking about whats next and advising job seekers on new ways of working to reach their full potential. In fact, were a leading advocate for temporary/nontraditional workstyles, because we believe they allow flexibility and tremendous growth opportunities that enable a better way to work and live (plus, did we mention we provide a ton of benefits ?). Connecting great people with great companies is what we do best, and our employment opportunities span a wide variety of workstyles, skill levels, and industries around the world.


Kelly is an equal opportunity employer committed to employing a diverse workforce and providing accommodations for people with disabilities in all parts of the hiring process as required under its Employment Accommodation Policy. Kelly will work with applicants to meet accommodation needs that are made known to Kelly in advance.
Posted: 2021-04-28 Expires: 2021-05-29

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Customer Service Representative

Kelly Services
Mason, OH 45040

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