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Customer Service Representative

Kelly Services


Location:
Melbourne, FL
Date:
04/25/2018
2018-04-252018-05-24
Job Code:
US2024JK_24639512
Categories:
  • Customer Service
Kelly Services
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Job Details

Job Title Customer Service Representative

Jobid US2024JK_24639512

Location: Melbourne, FL, 32941, USA

Description **Job Description**

Customer Service Representatives

Melbourne, FL

Kelly Services is recruiting for 50 Customer Service Representatives for one of our top clients in the Melbourne area. You will be working in a call center environment and handling large amounts of inbound and outbound calls.

Shift Information:

Hours: Must be flexible to work hours between 8am-9:30pm and some Saturdays, 9am-5:30pm

Pay: $11 an hour ($13 an hour for Bilingual)

Responsibilities Include:

- Follow communication -scripts- when handling different topics

- Identify customers- needs, clarify information, research every issue and provide solutions and/or alternatives

- Build sustainable relationships and engage customers by taking the extra mile

- Keep records of all conversations in our call center database in a comprehensible way

- Frequently attend educational seminars to improve knowledge and performance level

- Meet personal/team qualitative and quantitative targets

Job Requirements:

- 6 months of Call Center experience required

- Track record of over-achieving quota

- Strong phone and verbal communication skills along with active listening

- Familiarity with CRM systems and practices

- Customer focus and adaptability to different personality types

- Ability to multi-task, set priorities and manage time effectively

- High School Diploma or GED

As a Kelly employee, you-ll have access to world-class perks, including:

- Kelly-sponsored Affordable Care Act health care coverage available to eligible employees

- Group insurance options*

- Service bonus plan

- Holiday pay plan

- Weekly electronic pay options

- Online training campus that provides more than 3,000 free courses to help improve and develop skills

- Exclusive online employee community

- Employee assistance program available at no cost

- Corporate discounts

- Transportation Spending Accounts

- Offered and administered by Leslie & Associates. These plans are not sponsored by Kelly Services.

If you are passionate about helping others and looking to advance your career, apply now on www.kellycareernetwork.com

**Why Kelly** **®** **?**

At KellyServices ® , we work with the best. Our clients include 95 of the Fortune100 ™ companies, and more than 70,000 hiring managers rely on Kelly annually to accessthe best talent to drive their business forward. If you only make one career connection today, connectwith Kelly.

**AboutKelly Services** **®**


As a workforce advocate for over 70 years, we are proud to directly employ nearly 500,000 peoplearound the world and have a role in connecting thousands more with work through our global network oftalent suppliers and partners. Revenue in 2017 was $5.4 billion. Visit kellyservices.com and connect with us on Facebook, LinkedIn and Twitter .

Kelly Services is an equal opportunity employer including, but not limited to, Minorities, Females,Individuals with Disabilities, Protected Veterans, Sexual Orientation, Gender Identity and iscommitted to employing a diverse workforce. Equal Employment Opportunityis The Law.



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