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Customer Service Representative

Kelly Services

Miami, FL
Job Code:
  • Customer Service
Kelly Services
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Job Details

Job Title Customer Service Representative

Jobid US249BAS_BH1356316

Location: Miami, FL, 33126, USA

Description **Kelly Services is hiring multiple Customer Service Representatives for one of our top clients in Miami FL!**

**Start Date:** 3/19/18

**End Date:** 3/11/19

**Schedule:** 11:00am – 10:00pm aplus weekends

**Pay Rate:** $11.00/hour

**Location:** 11222 Quail Roost Dr. Miami FL 33157

Have questions? Chat with me:

**Job Description**

The Claims CSR role is responsible for providing front line, direct contact with clients and customers. This is principally done through receiving or placing telephone calls, however mail, express delivery, fax and other electronic methods (e-mail) are also possible means of communication. Generally uses computerized system for tracking, information gathering and/or trouble shooting the items raised by the client/customer. Recognizes consistent problem areas and reports to higher level for action. Responds in a timely manner. Assists the client/customer in moving through the claims process. Assesses the need for providing information or education to the customer.

**Duties / Responsibilities:**

+ Responsible for processing inbound calls for initial reporting of claims by policyholder, client (mortgage company, etc.) or other.
+ Provides status on existing claims to either policyholder and/or client.
+ Updates computer records in order to maintain data integrity of information.
+ Resolution of customer issues and refers escalated items to higher levels for guidance.
+ Researches information in order to provide customers with basic data related to policies.
+ Maintains client relationships via quality customer service and timely processing of additional claims request through fax/email.
+ Knowledgeable of products related to auto/ mortgage business and additional product/services associated with the company.
+ Other duties as assigned by management and may support other departmental areas based on business need.
+ Knowledgeable of multiple claims applications including mainframe and windows based systems.

+ Minimum 6 months of customer service related experience.
+ Knowledge of insurance industry is a plus.
+ Understanding of call center environment and importance of service standards.
+ Computer literate with emphasis on Microsoft Office software (especially Excel) and Windows

High School Diploma or Equivalent

Bilingual in Enlgish and Spanish

Have questions? Chat with me:

If you are interested in this position please apply and follow up with an email to me, Amanda Spinasanto, at with your resume attached and CSR Miami in the subject line.

**Why Kelly** **®** **?**

At KellyServices ® , we work with the best. Our clients include 95 of the Fortune100 ™ companies, and more than 70,000 hiring managers rely on Kelly annually to accessthe best talent to drive their business forward. If you only make one career connection today, connectwith Kelly.

**AboutKelly Services** **®**

As a workforce advocate for over 70 years, we are proud to directly employ nearly 500,000 peoplearound the world and have a role in connecting thousands more with work through our global network oftalent suppliers and partners. Revenue in 2017 was $5.4 billion. Visit and connect with us on Facebook, LinkedIn and Twitter .

Kelly Services is an equal opportunity employer including, but not limited to, Minorities, Females,Individuals with Disabilities, Protected Veterans, Sexual Orientation, Gender Identity and iscommitted to employing a diverse workforce. Equal Employment Opportunityis The Law.

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