23 days old

Customer Service Representative

Kelly Services
Miami, FL 33126
Contact Center Customer Service Inbound/Outbound I -

Job Description:

Pay Rate: ranges from 15 - 17/hr

Temp-to-perm - based on attendance and performance

Accepting onsite Miami candidates AND remote candidates -

MUST be able to work EST hours

Training Schedule: 8:00a-5:00p ET M-F

Shifts will be determined during training - available shifts are:

With a range from 7 am - 9 pm, but could include,

11:00am to 8:00pm

12:00pm to 9:00pm

1:00pm to 10:00pm

3:00pm to 12:00midnight

Provides front line, direct contact with customers when filing claims over the phone.- Informs customers of the organizations products and/or services.

Primary Job Accountabilities/Responsibilities- Files claims by collecting pertinent information from customers.- Answers routine questions and resolves basic problems, refers more difficult items to higher level team members for guidance.- Follows standard screens/scripts to perform most tasks, the ability to navigate a computer based system, maintains and updates company records as needed.- Processes and determines coverage by reviewing forms and other applicable records.- Maintains professionalism and effectively interacts with all contacts, both internal and external.- Maintains department quality standards and performs job duties as directed by supervisor

Basic Qualifications Required - Experience, Skills, and Knowledge- High School diploma or GED equivalent- Minimum of 6 months of customer service experience Call Center Preferred Other Requirements:- Excellent Customer Service skills- Excellent verbal and written communication skills- Basic problem-solving skills- Experience with Microsoft based programs and computer products- An acute attention to detail/accuracy and effective note taking/documenting skills- Must be able to handle/process high call volumes, at times while adhering to scheduled breaks/lunches in accordance business needs. Demonstrates minimum typing speed of 35 words per minute.

**Get a complete career fit with Kelly** **** **.**

Youre looking to keep your career moving onward and upward, and were here to help you do just that. Our staffing experts connect you with top companies for opportunities where you can learn, grow, and thrive. Jobs that fit your skills and experience, and most importantly, fit right on your path of where you want to go in your career.

**About Kelly** ****

At Kelly, were always thinking about whats next and advising job seekers on new ways of working to reach their full potential. In fact, were a leading advocate for temporary/nontraditional workstyles, because we believe they allow flexibility and tremendous growth opportunities that enable a better way to work and live (plus, did we mention we provide a ton of benefits ?). Connecting great people with great companies is what we do best, and our employment opportunities span a wide variety of workstyles, skill levels, and industries around the world.

Kelly Services is proud to be an Equal Employment Opportunity and Affirmative Action employer. We welcome, value, and embrace diversity at all levels and are committed to building a team that is inclusive of a variety of backgrounds, communities, perspectives, and abilities. At Kelly, we believe that the more inclusive we are, the better services we can provide. Requests for accommodation related to our application process can be directed to Kellys Human Resource Knowledge Center.
Kelly complies with the requirements of Californias state and local Fair Chance laws. A conviction does not automatically bar individuals from employment.
Posted: 2022-09-12 Expires: 2022-10-13

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Customer Service Representative

Kelly Services
Miami, FL 33126

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